From the moment we checked in at this property we had concerns. Being from out of town we were not familiar with the location of this property, but now we know that Harvey is not the best part of Chicago. Our room was completely disgusting! Our hair dryer had clumps of long black hair hanging out the back of it. There was dried scum and dirt all over the door frame of the bathroom as well as the front of the vanity and the wall in the bathroom! There was sitting water in the coffee maker. Finger prints and smudges all over the windows, not sure when the last time that was cleaned was. Immediately my husband reported this to the desk agent on duty. Her response was that there isn't anyone from housekeeping on duty and she didn't know how to clean a hair dryer, so there wasn't anything she could do! What? Great customer service! The next day first thing in the morning I went to the front desk to complain and inform them we were checking out, as we were originally staying one more night. She apologized but said that there wasn't anything she could do, and I would have to call the manager when he gets in later. The front desk staff is consistently talking on their personal cell phones too, two different occasions we came to the desk and the desk agent was either outside on the sidewalk or behind the desk talking personal calls on their cell phones! It is clear that this owner/manager doesn't give a hoot how his guests experience!
- Holiday Inn Harvey
- Harvey Holiday Inn
- Holiday Inn Express Harvey
