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Country Inn & Suites By Carlson, Gurnee – reviews, photos

2.5 of 5
5420 Grand Avenue, Gurnee, IL 60031
Hotel amenities
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15% off room rate
Country Inn & Suites By Carlson, Gurnee
Country Inn & Suites By Carlson, Gurnee
Country Inn & Suites By Carlson, Gurnee
Country Inn & Suites By Carlson, Gurnee
Country Inn & Suites By Carlson, Gurnee
Country Inn & Suites By Carlson, Gurnee
Ranked #7 of 11 hotels in Gurnee
3.5 of 5 stars 44 Reviews
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44 reviews from our community

    Trip type
Traveller rating
    9
    14
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    4
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Date Rating
Shawano WI
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Customer service needs improving”
3 of 5 stars Reviewed 12 February 2012

I agree with another reviewer that this location is not up to the other Country Inn and Suites levels. The front desk staff (on all shifts) is generally not friendly or very helpful. When I asked about a fitness center they told me I could go next door to the Best Western. When I got to the room the directory said they provided passes to Gold's Gym. I called the desk and found that to be the case. They gave my husband very poor, inadequate directions. Actually it is within walking distance! Breakfast was just being set up at 7:45 even though it states it starts at 7 AM on weekends. No smiling faces there either. Plates were chipped. One fork was dirty. Not well set up. If it wasn't for the staff attitude this location would be OK.

Room Tip: Top floor on and end. Noisy doors.
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  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask RiverAngelShawanoWI about Country Inn & Suites By Carlson, Gurnee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeshal Sheth, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review
17 February 2012
Dear Madam,

I apologize for the inconvenience your husband went through with the directions and the inadequate information provided to you by the front desk staff. I will make certain that your concerns are answered and corrected before you give us an oppurtunity to serve you again.

We will make certain, the breakfast is ready on time, the staff wears a smile at all times and the information provided is accurate and appropriate.

Once again, please accept my apologies for the inconvenience and if you do come this way please give us another chance to serve you better.

Sicnerely,

Jeshal Sheth
General Manager
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Pecatonica, Illinois
Contributor
16 reviews 16 reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
“A Delightful Stay in an Empty Hotel”
5 of 5 stars Reviewed 13 December 2011
2
people found this review helpful

Our one night in the Gurnee, IL Country Inns and Suites was a delightful experience. Situated near the gate of 6 Flags Great America, in the midst of other motels, this motel is probably booked solid during the summer. In December it is empty and reasonably priced.
We checked in early on a Sunday afternoon so that we could watch the Packers game. They were ready for us and we were soon in our room. Since there were only 3 cars in the parking lot we did not hold back in the noisy cheering and laughter. After the victory we donned our suits and descended to the pool area. The pool room was clean and not overly chlorine-ee as many are. Although small, the pool was warm and pleasant. Those terms also describe the hot tub except that it was hotter than most other hotel hot tubs. I despise tepid hot tubs so we were delighted.
The room was perfect. It was clean, sufficiently roomy, comfortable and well appointed. The fridge and micro were in cabinets so we did not notice them until we went looking. Although not a recliner, the easy chair ottoman combo was comfortable. The desk area was large enough to get some work done and the internet was flawless and fast. The bed was comfortable and the bathroom pleasantly serviceable.
The breakfast room was deserted but the food was plenteous and good. In addition to the obligatory waffle machines, they had hot scrambled eggs, potatoes, and sausage patties. The staff gave us our privacy, but were professional and helpful when we needed them.
It is rare that I have nothing negative to say. The only difficulty I had at all was that the heat in the room is regulated by a knob on the AC unit rather than a thermostat on the wall. It is a small matter.
I cannot vouch for this motel in the summer then 6 Flags is open, but they met all of our needs with aplomb.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mebejim about Country Inn & Suites By Carlson, Gurnee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Crosse, Wisconsin
1 review
“Great staff”
4 of 5 stars Reviewed 11 November 2011

We stayed 3 times at this location this summer and we never would have come back two other times if Kyle was not there. He was the most caring guy, helping us with anything we needed. A book of information and knowledge made all of our stays great. Not only did we stay but we have told family and friends to stay at the Country Inn and ask for Kyle. He worked on the weekends when we were there. Our windows were down and it was starting to rain, we got a call from him on our phone at Six Flags to tell us our windows were down. My husband rushed over to the hotel to put them up. Having 4 kids in a suite is comfortable. The last two times we stayed we had a roll-away bed and hand written note from Kyle saying if we needed anything during our stay to call him right away. The breakfast girl was very nice and helpful. Eggs were bland but the homemade waffles were excellent. Maids were nice and did a very well job cleaning Customer service was top notch every time. I would tell anyone to go there to stay if going to Six Flags!

Room Tip: Away from the elevator
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  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask camerainc20 about Country Inn & Suites By Carlson, Gurnee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeshal Sheth, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review
22 November 2011
Dear Sir/Madam,

I am glad to hear you enjoyed your stay every single time. I hope we can do nothing but improvize your experience during the next visit. Looking forward to your next visit.

Sincerely,

Jeshal Sheth
General Manager
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Mattoon, Illinois
Senior Contributor
30 reviews 30 reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
“Not up to other Country Inn and Suites standards”
3 of 5 stars Reviewed 26 September 2011

We have always like Country Inn and Suites, for their cleanliness and comfortable rooms. Not so much with this one. Definitely in need of some "deep cleaning" Was worth the rate we paid, however, a good scrubbing and moving of some furniture in the process would go a long way. We definitely had some issue going on in our bathroom, as there was a mold issue on the ceiling and walls. Couldnt figure out how hotel personnel could NOT see the problem. As with other reviewers, our room was located next to the mechanical rooms and was very loud. If we had not been running our a/c, I dont think I would have slept at all. Sounded as if we were located just under a major airport. A bit dissappointed with this Country Inn and Suites.

Room Tip: Ask to see your room first and check it out closely.
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  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask bullwinkle58 about Country Inn & Suites By Carlson, Gurnee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeshal Sheth, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review
10 November 2011
Dear Sir/Madam,

I apologize for the mold issue and the room being next to a mechanical room. We will definitely make sure we give you a room in a quite scenic location within the hotel so as you feel comfortable. We have asked our maintenance and housekeeping departments to enforce a deep cleaning of all the rooms and bathrooms and we asssure you during your next stay you will not experience any issues.

Sincerely,

Jeshal Sheth
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appleton wi
Senior Contributor
39 reviews 39 reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
“not real good- worn down”
2 of 5 stars Reviewed 15 September 2011

booking a room close to a theme park brings good and bad...
good part is that there are plenty hotels to choose and plenty of places to eat.
now the bad - mostly because customers are only really caring about Great America
got 2 cards to room - one didnt owrk
squeaky springs on both queen - maybe from kids using as trampoline
drain stop ripped out of tub - good sign plumbing has backed up at times
very old style 25 inch tube tv. not good quality picture in digital age.

overall ok clean room. but needs to get a remodel.

Room Tip: it is back away from major road, so fairly quiet.
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  • Stayed September 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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Ask thomasannen about Country Inn & Suites By Carlson, Gurnee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeshal Sheth, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review
10 November 2011
Dear Sir/Madam,

I apologize for all the issues you experienced with the hotel during your stay. With regards to the beds, we have had them replaced and also the television we will behaving flat screen televisions by years end.

I hope you choose to stay with us again so as we can better your experience.

Sincerely,

Jeshal Sheth
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Additional Information about Country Inn & Suites By Carlson, Gurnee

  • Country Inn Gurnee
  • Gurnee Country Inn
Address: 5420 Grand Avenue, Gurnee, IL 60031
Price range (per night):* INR4,089 - 8,514

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