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BEST WESTERN PLUS Prairie Inn – reviews, photos

3.0 of 5
300 South Soangetaha Road, I-74 at East Main, Galesburg, IL 61401
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BEST WESTERN PLUS Prairie Inn
BEST WESTERN PLUS Prairie Inn
BEST WESTERN PLUS Prairie Inn
BEST WESTERN PLUS Prairie Inn
BEST WESTERN PLUS Prairie Inn
BEST WESTERN PLUS Prairie Inn
Ranked #6 of 10 hotels in Galesburg
3.5 of 5 stars 43 Reviews
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43 reviews from our community

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Traveller rating
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Date Rating
Galesburg, Illinois USA
1 review
“Excellent accomodations”
5 of 5 stars Reviewed 13 December 2011

As Chairman of the AECOI, we found the Best Western, Prairie Inn, Galesburg, Illinois to offer not only exceptional service with our AECOI Convention, December 7, 8, and 9th, 2011 held in Galesburg, Illinois, superb rooms, excellent food and quality attention.

We feel Galesburg is quite fortunate to have such a wonderful facility in our community and invite everyone to experience the Best Western, Prairie Inn, Galesburg, Illinois.

Sincerely,

Bill Butts
Chairman of the AECOI

Room Tip: Very nice choices in rooms, foods, etc., located right off of I-74.
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  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy Fowkes, Guest Relations Manager at BEST WESTERN PLUS Prairie Inn, responded to this review
9 January 2012
Dear Mr. Butts,
Thank you so very much for the kind words that you posted in regards to the staff and accomodations that you and your group had at the Best Western Plus Prairie Inn in Galesburg, Il. We love to hear that we are providing Exceptional Guest Services to our guests.
We look forward to seeing you in the future.
Thank you again!
Sincerely,
Kathy Fowkes CHS
G.S. Manager
Best Western Plus Prairie Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chicago, illinois
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
“Don't stay here if you have any chance of having to cancel”
1 of 5 stars Reviewed 21 November 2011

Today, when my husband was informed he had to have surgery for a blocked bile duct, I called to cancel. I was informed that I couldn't cancel boecasue I used the online reservation system and that basically, I should have seen that when I made the reservation. I travel for business every week and have other occasions where things happen and I have to cancel. NEVER has a hotel told me no...regardless of the policy. I was even going to change my reservation date because I will have to be back there to complete my work. But the rudeness I encountered is unacceptable. To charge me $140 becuase I have to attend to my husband's illness is poor customer service. I lwill not allow this hotel or the Best Western brand my business again if this is how they treat their customers. Oh, and did I mention that Russ, who answered my call, also told me he can make changes when he LIES and says the customer made a mistake when they reserved their room. Apparently, he wasn't in the lying mood today. Nice. Enjoy my money you stole from me.

  • Stayed November 2011, travelled on business
    • 1 of 5 stars Service
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Ask wherewewillretire about BEST WESTERN PLUS Prairie Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
prairieinn, Guest Relations Manager at BEST WESTERN PLUS Prairie Inn, responded to this review
8 December 2011
Dear Laurin,

Let me first apologize for the perceived rudeness of my staff. I can assure you that the Guest Services Agent has been talked to in regards to this issue.

I would also like to thank you for bringing this to my attention. It is the Best Western Plus Prairie Inn policy of a 24 hour cancel.You must cancel your reservation at least 24 hours before your arrival. I have looked into your emergency circumstances and your credit card has been credited with the one nights stay that was charged to you. You should see that on your credit card statement by now.

I hope that you give us another try at the Best Western Plus Prairie Inn. We would like to show you what Complete Guest Satisfaction is all about.

Should you have any questions or comments for me, I can be contacted at (309) 343-7151 ext 662.

Sincerely,
Kathy Fowkes CHS
Guest Services Manager
Best Western Plus Prairie Inn
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3 helpful votes 3 helpful votes
“Great hotel, kindof pricey”
5 of 5 stars Reviewed 17 November 2011

Very nice, very good staff, the best pillows, a bit pricey for the hotel, but it was a special weekend at Galesburg (Railroad Days or something). The bathroom was small, but I understand that they have completely remodeled, so they probably couldn't avoid it. Check-out and -in was super-quick. Super-quiet.

  • Stayed September 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AmyCookWorldTraveler about BEST WESTERN PLUS Prairie Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
prairieinn, Guest Relations Manager at BEST WESTERN PLUS Prairie Inn, responded to this review
20 November 2011
Thank you for taking the time out of your busy schedule to write such a complimentary letter. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate your patronage and hope you will stay with us at the Best Western Prairie Inn the next time you are in Galesburg, Illinois. We look forward to your return.

Sincerely,
Misty Tenenbaum
Guest Services Manager
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Virginia, Illinois, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Major remodeling done- great place to stay.”
4 of 5 stars Reviewed 1 November 2011

I have stayed at this hotel many times over the years, there have been many major improvements over the past year. The rooms have been completely remodeled, lighting in halls have been changed, pool was remodeled, outside of the building has been upgraded and the banquet area has been remodeled. Major improvements!! Keep up the great work! The staff are always willing to help and are very friendly. If you have tried them in the past and were not happy I highly recommend trying them again with all the changes!

Room Tip: All rooms are smoke free but if you are a smoker you can ask for a garden room and if they have it a...
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  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lisa W about BEST WESTERN PLUS Prairie Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
prairieinn, Front Office Manager at BEST WESTERN PLUS Prairie Inn, responded to this review
3 November 2011
Thank you for taking the time out of your busy schedule to write such a complimentary review. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate your patronage and hope you will stay with us at the Best Western Plus Prairie Inn the next time you are in Galesburg. We look forward to your return.

Sincerely,
Misty Tenenbaum
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
“Suprised”
4 of 5 stars Reviewed 29 September 2011

First of all you must remember... you are in Galesburg, Illinois! Last time I checked there is a shortage of 5 star Hyatt Regencies or Ritz Carltons . We stayed here for a wedding and expected a typical Best Western. We were suprised to find it above our expectations. The rooms were comfortable and clean. The lobby was large and inviting. We had a great time at the bar. Dorine the bartender was the best and kept it open for us past closing time. We all had a blast. Best option in Galesburg.

  • Stayed August 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask krippelz3 about BEST WESTERN PLUS Prairie Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
prairieinn, Front Office Manager at BEST WESTERN PLUS Prairie Inn, responded to this review
7 October 2011
Thank you for taking the time out of your busy schedule to write such a complimentary review. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate your patronage and hope you will stay with us at the Best Western Plus Prairie Inn the next time you are in Galesburg. We look forward to your return.

Sincerely,
Misty Tenenbaum
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about BEST WESTERN PLUS Prairie Inn

  • Best Western Galesburg
  • Galesburg Best Western
  • Best Western Prairie Hotel
Address: 300 South Soangetaha Road, I-74 at East Main, Galesburg, IL 61401
Price range (per night):* INR5,097 - 6,049

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