Today, when my husband was informed he had to have surgery for a blocked bile duct, I called to cancel. I was informed that I couldn't cancel boecasue I used the online reservation system and that basically, I should have seen that when I made the reservation. I travel for business every week and have other occasions where things happen and I have to cancel. NEVER has a hotel told me no...regardless of the policy. I was even going to change my reservation date because I will have to be back there to complete my work. But the rudeness I encountered is unacceptable. To charge me $140 becuase I have to attend to my husband's illness is poor customer service. I lwill not allow this hotel or the Best Western brand my business again if this is how they treat their customers. Oh, and did I mention that Russ, who answered my call, also told me he can make changes when he LIES and says the customer made a mistake when they reserved their room. Apparently, he wasn't in the lying mood today. Nice. Enjoy my money you stole from me.

Very nice, very good staff, the best pillows, a bit pricey for the hotel, but it was a special weekend at Galesburg (Railroad Days or something). The bathroom was small, but I understand that they have completely remodeled, so they probably couldn't avoid it. Check-out and -in was super-quick. Super-quiet.

I have stayed at this hotel many times over the years, there have been many major improvements over the past year. The rooms have been completely remodeled, lighting in halls have been changed, pool was remodeled, outside of the building has been upgraded and the banquet area has been remodeled. Major improvements!! Keep up the great work! The staff are always willing to help and are very friendly. If you have tried them in the past and were not happy I highly recommend trying them again with all the changes!

First of all you must remember... you are in Galesburg, Illinois! Last time I checked there is a shortage of 5 star Hyatt Regencies or Ritz Carltons . We stayed here for a wedding and expected a typical Best Western. We were suprised to find it above our expectations. The rooms were comfortable and clean. The lobby was large and inviting. We had a great time at the bar. Dorine the bartender was the best and kept it open for us past closing time. We all had a blast. Best option in Galesburg.