Well we have stayed at this motel in the past with no issues but sadly we won't be staying here again after this visit.
When we arrived we inquired at the front desk about a suite or a whirlpool room and we were told they were sold out. I mentioned something about the room across from the desk where they serve breakfast and right away Eric the manager said "It's reserved." in a tone that was rather short and I laughed and said "I know, it's for our family reunion" perfect time for him to say "Oh....have a good time. I didn't realize" instead this very rude unprofessional manager said to my 80 yr old mother and I "Well sorry it's rather difficult to read minds." Then never a smile or anything throughout the rest of check-in.
Really made us uncomfortable. Then instead of giving us regular rooms he gave my mother the handicapped room that had no tub, just a walk-in shower and no vanity and a small mirror. What the heck???? That would be quite wonderful if you were in a wheelchair but none of us are. There were other rooms available as many many people checked in after us. When we complained we were told "sorry". Our room had hair in the tub and on the sheets but I certainly didn't bother saying anything because of the rude behavior I encountered in the beginning. We travel to Galesburg several times a year and myself and my family will no longer be staying here. Too bad it has gone downhill.
- Country Inn Galesburg
- Galesburg Country Inn
