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Eagle Ridge Resort & Spa – reviews, photos

3.5 of 5
444 Eagle Ridge Drive, Galena, IL 61036
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Eagle Ridge Resort & Spa
Ranked #8 of 11 hotels in Galena
4.0 of 5 stars 176 Reviews
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176 reviews from our community

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Date Rating
Chicago, Illinois
Contributor
16 reviews 16 reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Don't stay here unless you like dirty/moldy/musty rooms a wretched customer service.”
1 of 5 stars Reviewed 9 January 2012
1
person found this review helpful

Stayed here for a friends wedding and the entire resort experience was the worst hotel experience (and I stay at a lot of hotels) in my life. In fact I have never before given less than a 3 star rating on trip advisor or other sites until now. Rooms stink like mold and mildew and are filthy. Housekeeping rarely made up the room, evidenced by them not washing shaving cream out of the sink. Front desk and restaurant staff were very slow and rude. The bar scammed me with over a $100 of additional drinks that no one in my party was even drinking, when I asked the server (ashley g.) to fix it they refused and further refused to get me a manager stating they were all gone for the night. Just overall dirty employees, rude service, dirty facilities.

The scenic view from my room would have been the only positive except that the windows were so dirty I couldn't see out them.

Stay away from here! Stay somewhere closer to town where the staff appreciate having a job and appreciate your business. Stay somewhere that won't steal and scam you. Stay somewhere you can breath air not infested with mold.

  • Stayed January 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ikhlas Ahmed, General Manager at Eagle Ridge Resort & Spa, responded to this review
11 January 2012
As always we appreciate constructive criticism from our valuable customers. I have personally addressed your concerns and have learned that this very seasoned server went over your bar bill with you completely, and once explained, you paid the bill without further concern. We do apologize for not having a manager at your disposal at the time of the dispute, but we have actively made changes to our staffing schedule to make sure this does not happen again. Please know that we take our customer service training very seriously and have never had a complaint from a guest about inaccurate billing or dishonest practices in any aspect of our award-winning resort. Until your TripAdvisor posting, we had not learned of your total dismay with your stay. Rest assured that if you had addressed your room concerns with our Front Desk staff, we would have gladly moved you to a room that would have better satisfied your needs. Our total Inn renovations were done only a year ago, so your assessment of our facilities greatly puzzles me. I encourage you to contact me directly if you would like to discuss your review in greater detail. Regardless, we value your business and hope you will consider coming back to Eagle Ridge Resort & Spa.

Ikhlas Ahmed
General Manager
815-776-5060
iahmed@eagleridge.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“great family time”
5 of 5 stars Reviewed 9 January 2012

We had a wonderful time at Eagle Ridge Resort & Spa; we typically visit the week before Christmas; but my kids had holiday break this year so we went the week after New Year. The resort has lots of fun activities planned for adults and children. Typically there is snow for cross country skiing, sledding, ice skating, etc; but this year it was unseasonably warm. Most of their activities are included with your room rate so were were disappointed we weren't able to take advantage of the winter recreational ammenities; but we did travel to Chestnut Mt. for skiing and enjoyed downtown Galena.

Room Tip: hotel rooms at the inn; but we have stayed previously in the condos and they are much more spacious...
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  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Global Traveler in the Midwest
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“all excellent”
5 of 5 stars Reviewed 24 December 2011

we went to ER for a short ski trip vaca. we rented some 3 br/ 3 bth condos. the area is fairly well lit at night and INCREDIBLY safe. this is located in the deep countryside. no wild partiers, no issues whatsoever- and we were out late most nights.
the condos are very well worth their price, although if you can find a package deal, definitely go with that- it's a far better price. the website looked approximately 25-50% less on the packages, and included some meals and frills too.
all was great; clean, comfortable, pullout beds in living spaces outside of the bedrooms, so in our 3 bedroom condo, I imagine that it could have accommodated nearly 10 people comfortably. All appliances were nice, newer, same for furniture. The wifi was a little flaky, off and on, low bandwidth- but it's also in the middle of nowhere, so.
parking, cleanliness, etc., was all fine, no complaints or issues.
The bar was very nice, we relaxed and stoked up their wood burning fireplace - the condo also had one with plenty of firewood- we didn't utilize it, however.
It's a little bit of a drive from the highway - don't turn off of 20 until you see the BIG ER sign, or you will be taking a loopy backwoods road. The main entrance road drives past the golf course fairways, etc.
Nice, quiet, large place, friendly staff. They left a large bag of fresh towels for day two. Very thoughtful and great customer service.

Room Tip: it looked like most condos were in a quiet setting, I never heard a sound from the neighbors. it cou...
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  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Freeport, Illinois
1 review
“Non-guests using the spa”
4 of 5 stars Reviewed 9 November 2011

This place is really beautiful, my sister had her wedding on the point patio and it was wonderful! However if you want an appointment at their spa and you are NOT staying as a guest on the property you have to wait until 4 days before you want to go and then pay an extra $20, which I think is ridiculous! I understand that they want to give priority to the their guests in the lodge, but charging you extra money because you aren't staying there is dumb. The people that use the spa usually make a day of it in Galena as well as eat at the restaurants, not only in the Eagle Ridge lodge but also in the town. I think this is just another way for an already expensive hotel to nickle and dime their customers. However the spa is well worth the money (just not the extra $20 fee) and the ladies that do the treatments are wonderful!

Stayed November 2011, travelled with friends
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Bettendorf, Iowa
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
“Good experience, beautiful scenery”
5 of 5 stars Reviewed 29 October 2011
1
person found this review helpful

When we booked Eagle Ridge, we thought we were staying in the hotel. We should have known better since the price was higher, but we were in a one bed villa. I was a little disapointed, but the unit did not disapoint. The unit smelled a little dingy at the beginning, but nothing an air freshner couldn't fix. We had a fire place with wood and a fire starter, very helpful!! Living room and bed room had flat screen t.v.'s, a plus!

For extra activities, we could have rented (for free) a bike to ride on the trails around the resort. The resort area itself is huge! Lots of hills and winding curves to get to the hotel itself. Eagle Ridge was about 10 minutes from downtown Galena. Fortunately, my gps directed us in a direction of a backround to Mount Hope Rd which got us to downtown Galena quick.

They have 4 golf courses. We golf the North course, which was in wonderful shape for late October! We rented golf clubs from them, these were not complimentary.

They had a good size swimming pool with a basketball net and basketball. They had a sauna and a steam room. I was suprised they did not have a hot tub, that would have been nice!

After golfing we were hungry, stopped at the bar/restaurant and I had a burger, amazing! My husband had a grilled chicken sandwich, also very good! The fries were delicious as well. Didn't have the pizza. The breakfast buffet on Sunday was over $20 a person so we passed.

They also have a spa, which we did not get to visit. :(

Overall, nice experience, would definitely go back to the hotel. I don't know if we would stay in the hotel, since we didn't stay there this time (maybe to save a little money next time!).

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Eagle Ridge Resort & Spa

  • Eagle Ridge Resort
  • Eagle Ridge Hotel
  • Eagle Ridge Resort Galena
Address: 444 Eagle Ridge Drive, Galena, IL 61036
Price range (per night):* INR9,641 - 20,955

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