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Courtyard by Marriott Chicago O'Hare – reviews, photos

3.0 of 5
2950 S. River Road, Des Plaines, IL 60018
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Courtyard by Marriott Chicago O'Hare
Courtyard by Marriott Chicago O'Hare
Courtyard by Marriott Chicago O'Hare
Courtyard by Marriott Chicago O'Hare
Courtyard by Marriott Chicago O'Hare
Courtyard by Marriott Chicago O'Hare
Ranked #3 of 10 hotels in Des Plaines
4.0 of 5 stars 66 Reviews
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66 reviews from our community

    Trip type
Traveller rating
    18
    28
    13
    4
    3
Date Rating
Middleton, Wisconsin
Senior Contributor
35 reviews 35 reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
“Nicely updated”
4 of 5 stars Reviewed 27 January 2012

I spent one night here on business. I was worried about noise, but that wasn't an issue. It's conveniently located. And it's been updated to the new Courtyard style, which is such a significant improvement over the old, very dated design. My coworkers and I got to the lounge around 9:30 - which was advertised as being open until 10:00, but I had to knock on the kitchen door to get the attention of the server/bartender who was prepping for breakfast. To his credit, though, he continued to serve us and check on us well past 10:00. I had avoided Courtyards for years, but have had the opportunity to stay at this updated version here and one other property. They're starting to win me back.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Kristin F about Courtyard by Marriott Chicago O'Hare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed Brunt, General Manager at Courtyard by Marriott Chicago O'Hare, responded to this review
2 February 2012
Kristin,
Thank you for taking the time to write a review on your recent visit to the Courtyard by Marriott Chicago O'Hare. We are thrilled to read that our new Bistro and Lobby design are winning you back to Courtyard.
We look forward to seeing you again on your next visit to the area.
Thank you for choosing Marriott and for your review!
Respectfully,
Ed Brunt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Nice, fun hotel, with food late.”
4 of 5 stars Reviewed 8 January 2012

This is a nice Courtyard with a bar and food late. With the casino next door they have a game or two for you at check in. I won 1,000 more Marriott points and that's worth scratching the ticket. They a have a big shuttle to the airport, not van, which is better to get in and out of. I'd stay here again as the price was nice on the expense account in January.

Room Tip: 5 stories at the Courtyard, not 3
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask SerenityTrugger about Courtyard by Marriott Chicago O'Hare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed Brunt, General Manager at Courtyard by Marriott Chicago O'Hare, responded to this review
23 January 2012
Thank you for taking the time to write a review of your experience here at the Courtyard by Marriott Chicago / O'Hare. We are thrilled to see that you found our services and amenities to be just what you needed while traveling. Congratulations on winning the additional Marriott Reward Points, we hope your luck will be even better on you next visit!

Thank you again for choosing Marriott!
All the best,
Ed Brunt
General Manager
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Fort Worth, TX
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Good place near airport”
4 of 5 stars Reviewed 2 January 2012

Needed one night before catching 6am flight. This was only marriott chain hotel near airport that had queen-size beds (as opposed to doubles) so our family of 4 could fit in one room. Good place;shuttle to airport operates starting at 3am. They'll also take you to any of the nearby restaurants.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jay083 about Courtyard by Marriott Chicago O'Hare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed Brunt, General Manager at Courtyard by Marriott Chicago O'Hare, responded to this review
5 January 2012
Thank you for your positive review! We are thrilled that you and your family found our property accommodating for your needs. We hoped you enjoyed your vacation and look forward to accommodating you again in the near future.
Thank you for choosing Marriott and Happy New Year!
Respectfully,
Ed Brunt
General Manager
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Chicago, Illinois
Senior Contributor
29 reviews 29 reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
“This is a good one...”
4 of 5 stars Reviewed 28 December 2011

Let's face it, Courtyards have some age to them; built in the 1980s.

This one looks like it just opened yesterday. Everything is new and the place sparkles. Surprised me, so I thought you should know.

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask barbadiantraveler about Courtyard by Marriott Chicago O'Hare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
st. paul mn
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“"Bistro" not the same as buffet”
3 of 5 stars Reviewed 17 December 2011

First, the good things: gloriously warm pool, nice staff, pretty good location, and free but slow wired internet in rooms. Nice lobby, but you could be at any Courtyard - they really do all look the same.

Not so good: we paid extra for "free" breakfast and I was expecting the usual buffet, which is great when you have two small children who are picky eaters. Instead, we got "The Bistro." I think they must have been understaffed (at least I hope this isn't the usual pace of this place), because the service was painfully slow. A single staff person took the order, made the food, served the food, and dealt with the bill. There was a line every time I needed something and I think there were only about 10 people in the whole restaurant at any one time. Also, at the Bistro, there are restrictions about the kind and amount of food you can order for your free breakfast. Makes sense, but irritating when you are expecting a full buffet and no waiting. I found myself trying to help the server/cook/cashier manage things by telling her how to prioritize her tasks. The following day, bistro opened an hour late because the staff person was late. Reception staff got my kids some dry cereal. Not what I expect from Marriott.

Room Tip: Highway is very noisy. Ask for a room facing the courtyard.
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  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask CatherineGrady about Courtyard by Marriott Chicago O'Hare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed Brunt, General Manager at Courtyard by Marriott Chicago O'Hare, responded to this review
21 December 2011
Thank you for taking the time to write a review on your recent visit to the Courtyard by Marriott Chicago/O'Hare. Please accept my apologies that your experience with us was not to the level of service you and your family have come to expect from a Marriott property. Your review mentioned some frustrations you and your family experienced while dining in our Bistro. This is truly not the level of service we strive to offer and I would appreciate the opportunity to discuss your experience with you personally. At your convenience please contact me directly to discuss your concerns.
Thank you again for choosing Marriott and I look forward to speaking with you.
Respectfully,
Ed Brunt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Courtyard by Marriott Chicago O'Hare

  • Courtyard Hotel Des Plaines
  • Courtyard Des Plaines
  • Des Plaines Courtyard
  • Des Plaines Marriott
Address: 2950 S. River Road, Des Plaines, IL 60018
Price range (per night):* INR6,855 - 11,926

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