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Holiday Inn Chicago - Crystal Lake – reviews, photos

3.0 of 5
800 South Route 31, & Three Oaks Rd, Crystal Lake, IL 60014
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Holiday Inn Chicago - Crystal Lake
Holiday Inn Chicago - Crystal Lake
Holiday Inn Chicago - Crystal Lake
Holiday Inn Chicago - Crystal Lake
Holiday Inn Chicago - Crystal Lake
Holiday Inn Chicago - Crystal Lake
Ranked #2 of 4 hotels in Crystal Lake
3.5 of 5 stars 48 Reviews
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48 reviews from our community

    Trip type
Traveller rating
    12
    12
    12
    5
    7
Date Rating
Karlsruhe
Senior Contributor
34 reviews 34 reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
“Friendly, Comfortable Hotel”
4 of 5 stars Reviewed 18 December 2011

I stay regularly at this hotel when travelling to Crystal Lake on business. I have stayed at others (Hampton Inn, Comfort Inn and Suites), which are all OK, but I prefer the Holiday Inn for service and facilities.

The hotel is comfortable, has a good restaurant and good facilities including pool, fitness center, laundry room, conference rooms and even a night club. Fittings and upholstery are a little dated, but rooms are clean, comfortable and large.

The staff at Holiday Inn are very helpful and friendly and have often gone above and beyond my expectations. The Holiday Inn offers a convenient shuttle bus which can help to get you to and from the hotel.

  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Ujamaflip about Holiday Inn Chicago - Crystal Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HICHICL_manager, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review
21 December 2011
Thank you so much for your kind review of our hotel. We appreciate that you stay with us and especially want to thank you for your nice comments on our staff. We pride ourselves on going above and beyond our customers expectations and are thrilled that we have been able to make your stays enjoyable. Thanks again and have a wonderful Holiday season!
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Libertyville, IL
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
“Nice hotel but...”
4 of 5 stars Reviewed 13 December 2011
2
people found this review helpful

Went there for a wedding on Dec. 3, 2011 and stayed over. The room was clean and typical. The reception was very nice. The restaurant was nice - we had breakfast there the following morning. The staff was friendly and attentive. My only problem was the club at the facility. It's called FML.

After the wedding a lot of us went to the club. We'd all had an awful lot to drink at the recption and were having fun and didn't want it to end. There was one black gentleman at the recption and he was the only one in our group that the doorman didn't allow into FLM. He said that he was too drunk. I know I and a lot others in our group had more than he did. I found this SO unacceptable.

Room Tip: We had a typical HI room but I know they have larger ones with mini kitchens because others staying...
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask atcdp about Holiday Inn Chicago - Crystal Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HICHICL_manager, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review
18 December 2011
Please accept my apologies for any inconveniences this may have caused you. It is unfortunate that your companion was not granted access into the club.
While FML is inside the Holiday Inn, it is owned and operated by a separate entity and those decisions would be made by FML Management.
I would like to point out however, that when it comes to serving alcohol, the law is very clear. It is unlawful to serve anyone who appears to be under the influence. I know that their servers as well as ours are certified and trained in serving responsibly and we must rely on their judgment.
Again, our apologies and we appreciate your comments. I will pass them along to the management of FML.
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Chicago, Illinois
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Accommodations for Business Meeting for Great”
4 of 5 stars Reviewed 3 November 2011

We booked a 2 day workshop for Commercial Finance Training and the accomdations offered and delivered were exceptional. From Marla helping our Company facilitate the days plan with food and beverage to the ease of breakfast, lunch, and dinner for our attendee’s this Hotel hit it out the park. We are in the process of booking our December event again.

  • Stayed September 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask FinanceGuy8600 about Holiday Inn Chicago - Crystal Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HICHICL_manager, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review
28 November 2011
We are thrilled that you enjoyed the accomodations and we will be certain to recognize Marla for making an impact on your event.
Thanks agin, we look forward to hosting your group again!
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jacksonville, fl
Senior Contributor
36 reviews 36 reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
“Good Hotel Ready For Refurbishment”
4 of 5 stars Reviewed 3 November 2011

My wife and I stayed here for two nights while visiting the Chicago area. Check in and check out was hassle free and the staff were friendly, including the restaurant personnel where we had breakfast one morning. The room was clean and the bed was very comfortable. The only negative comment, but it wouldn't keep me from staying there again, was that the room furnishings were dated. We don't watch television, but this was the first hotel/motel we've stayed in for quite a while that didn't have a flat screen TV and the furniture appeared old. Despite that, it was a very pleasant stay and would stay there again.

  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask reallaw46 about Holiday Inn Chicago - Crystal Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HICHICL_manager, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review
28 November 2011
Thank you so much for the very nice comments about our hotel. We pride ourselves on having some of the best staff in the industry.
You will be happy to know that very shortly, we will be upgrading to the new high definition flat panel TV's as part of our ongoing upgrades.
I hope you will come back soon and more importantly see the continuous improvements that we are making.
Thanks for staying with us and especially for your comments
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West Chciago , Il
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Very pretty hotel from the outside.................”
3 of 5 stars Reviewed 30 September 2011

The Greeter/host- Sabha was an outstanding help- What a Winderful Employee- He could not have been nicer- or more helpful. He was the only one who knew his directions. We Arrived for a Golf Outing, and he drove us-helped us with our bags too. Customer service Top Notch-some of the other employees there...not so much. Hope this company knows they have a GEM.

Room Tip: Hotel was quite loud.
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  • Stayed August 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask GolferG888 about Holiday Inn Chicago - Crystal Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HICHICL_manager, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review
3 October 2011
Thank you so much for the fantastic comments about our Bellman Sabah. We most certainly do realize what an asset he is to our organization. I will be certain to recognize and thank him for being recognized in your comments. Thanks for staying with us.
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Additional Information about Holiday Inn Chicago - Crystal Lake

  • Holiday Inn Crystal Lake
  • Crystal Lake Holiday Inn
  • Holiday Inn Chicago
Address: 800 South Route 31, & Three Oaks Rd, Crystal Lake, IL 60014
Price range (per night):* INR6,520 - 7,746

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