We were in Illinois for a baseball tournament the week of August 3rd thru 7th and this hotel came highly recommended from Crystal Lake Travel. Upon arrival, I had to wait several minutes to even get the attention of a desk attendant to check in and then had to listen while they discussed the previous guest. I also overheard a guest report to the staff that the sofa in her room had a “big hole” and she wanted to be sure she was not charged for the damage.
We were given a room on the third floor (313) that smelled of smoke, had broken tiles in the bathroom, mold on the shower walls, light bulbs that did not work, and damaged furniture. I make these items known to the front desk immediately. The hotel was FULL, so there were no other rooms available. No offer was made to discount the room or make any other concessions, other than an apology.
Once home, I passed along my concerns to the travel company I booked with who in turn forwarded those to the Hotel. I received a reply from the hotel that they did an investigation of my issues and didn’t notice the smell but would repair the tiles and broken furniture. They thanked me for bringing my concerns to their attention and they would make some repairs. Considering these issues have been reported before, I would caution future guests that this hotel is all talk and no action.
- Also Known As:
- Holiday Inn Chicago - Crystal Lake Hotel Crystal Lake
- Holiday Inn Chicago - Crystal Lake Hotel
- Holiday Inn Crystal Lake
- Crystal Lake Holiday Inn
- Holiday Inn Chicago
- Official Description (provided by the hotel):
- The newly renovated Holiday Inn Hotel Crystal Lake and Conference Center is the only full service hotel in McHenry County that sits in a park like setting amid the oak trees overlooking sparkling Acorn Lake. This Crystal Lake Hotel is perfectly situated near several corporate centers for Sears, Allstate, Snap on Tools, Affinia, Cardinal Health, Nissan Forklift, True Value and more. We are conveniently located near several of Chicago s attractions including Chicago Metra, Volvo Auto Museum, Illinois Railway Museum, Raue Center for the Arts, Algonquin Commons Shopping District, Championship Golf Courses and relaxing spas. With our great location we are also easily accessible to O Hare and Midway Airports. This full service hotel offers amenities the business or leisure traveler can truly appreciate. We offer a 24 hour business center, heated indoor pool, sauna, fitness center, complimentary high speed Internet (Wi-Fi), simply smart bedding collection, 16000 Square Feet of meeting and banquet space, Three Oaks Dining Room and Lounge, Wedding Services and more. Located on site is Enterprise Car Rental and a complimentary shuttle the runs within a 5 mile radius. We are also a pet friendly hotel. Please register your pet before check in. Holiday Inn Crystal Lake we offer service, value and variety. ... more less
- Reservation Options:
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