Reserved the King Suite online for my daughter's bday for a Saturday night. Went to the hotel alone so I could decorate the room and bring in a surprise gift.
First thing when I entered the hotel, there were two police cars outside. Went inside to find a dispute between the manager and two guests. Checked in anyway because this can happen anywhere. When I checked in I gave the desk clerk my online reservation confirmation number and hotel receipt I printed. (It was prepaid) All seem to be fine.
When I was in the room the Manager called and told me my room wasn't paid for I needed to come down and take care of this. I talked to the Manager and showed her my online reservation/hotel receipt. Didn't seem good enough to convice her I prepaid for the room so I went online and printed a copy of my credit card statment showing the hotel charges were on my credit card. Still wasn't good enough. Now I was getting frustrated and was pressed for time. The Manager developed this nasty attitude when I expressed my frustration over the issue. She kept insisting I didn't prepay even with the black and white evidence of an online hotel receipt and credit card receipt.

The manager said she had to call (not sure who) to figure out why the payment wasn't shwoing on her computer. I tried to be as patient as possible but she kept telling me to give her my credit card to pay for the room or I had to leave. At this point I was in shock. Here I had two pieces of evidence that I paid for the room and about to have a little surprise for my daughter's birthday. I expresed my frustration and the Manager blew up on me. Told me she had the right to check me out of my room "ANYTIME SHE WANTED". To my dismay she proceeded to do so. Told me to get out of the room.
I am now at the point of disbelieve this is happening and in tears because of my daughter's surprise will be ruined. I had to call 911 to get the Police there to get the Manager to realize I had prepaid for the room. I showed the Police my receipts and they told her this should be sufficent evidence and that the probelm was on her end not mine.

Although I didn't want to stay there another minute because of how horrible I felt I had to stay because I paid for the room and didn't have a ton of extra money to be reservating yet another room somehwere else on such a short (hours) notice.

Needless to say, I will never go to the hotel again. Although the hotel itself was fine, the Manager ruined it.

We stayed here for free on our Hilton Honors points. Which is a good thing. Everything was great until we got to the sofa sleeper that my boys would be sleeping on. It had a huge tear/gash in the fabric on the front and when I went to pull out the sleeper part, it was mostly bent and jammed in to place. So it took some work to get it out.

Everything else in the room was fine and I have no complaints there. We slept as best we could with 2 coughing people in our room. Gotta love hotel dry air.

We picked this Hampton Inn because it is just down from Midway and it has a breakfast. The trip to Midway was about 30mins on a Friday morning.

The breakfast was good, they had breakfast pizza, waffles, danish, muffins, fresh fruit and more. Plenty to go around.

I would stay here again, but hope that they take the time to fix/update there furniture.

We wanted to visit Chicago without spending a lot of money on the hotel so we looked for a place outside of the city. We found the Hampton Inn at Crestwod off the triadvisor website. The reviews were accurate. The hotel room was clean, modern and with a nice sized bathroom. There were a few restaurants in the area. Hotel is located not too far from the interstate so it was easy getting into Chicago for sightseeing. The Continental breakfast was less than I expected. We had stayted at a Hampton Inn is El Paso earlier this year which had a much bigger selection of hot food items along with typical continental breakfast selection. Staff was excellent.

This was our first stop after spending nearly a full day in airports or on a plane. We were tired out and ready for bed on our arrival. The staff were superb, really friendly and helpful. The bed was absolutely great, very comfortable and huge. The hotel is on a busy road but we were not disturbed by traffic noise at all. Overall a great place to stay at a good price.