Couldn't fault anything with the hotel. Located on the Magnificent Mile, it is modern and very comfortable. Staff were excellent and the price was great.

This hotel was built in another era and although refurbished, retains its old world elegance. Staff were helpful and friendly. The room was on the small side but quite clean and comfortable. This is on the Mile and very convenient for shopping, bars and restaurant and transport. There is a drugstore chain nearby if you need to pick up small items and the Water Tower with great shopping. Even though you have options for eating out in the surrounding streets, the hotel restaurant prices should be more competitive. I recommend this hotel since it is in the middle of the action.and easy to get around.

We stayed at the Allerton for 2 nights with groupons. The room was contemporary, comfortable, and of good size. The location is great, right on the MM. A few cons to the stay were that there was little space for clothes - one medium sized closet with a couple of hangers, and the refrigerator has no room for personal items. Also, upon arrival the attendant would not let me take my own luggage to my room. For some reason it had to be brought up to my room for me. He was very persistant and I didn't feel like arguing as I did not have anything of high value in my luggage.

I was very disappointed in the service and the star rating of this hotel! We booked with an online discounted service that we have used many times in the past and never had a problem. I felt we were treated like second class citizens. The room was so small there was maybe a foot on each side of the double bed and the bathroom could only fit a shower. When I asked if another room was available the clerk told me there would be an additional charge which I was not willing to pay because of the service and the condition of the hotel. The staff at the front door didn't even greet you as you were coming and going. When we booked we clearly indicated that the reservation was for two people but we were given a room with one double bed, which by the way was very uncomfortable. In the lobby was a sign advertising a brunch the next day but when we went to breakfast we were informed that the hotel occupancy was low so they were not serving brunch. If that were so, then why were we given such a petite room?? I would think they would much rather keep their customers happy.