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Back to Homewood Suites by Hilton Chicago Downtown

Homewood Suites by Hilton Chicago Downtown – reviews, photos

3.0 of 5
40 East Grand Avenue, Chicago, IL 60611
Hotel amenities
Special offer
$20.12 Summer Parking
Homewood Suites by Hilton Chicago Downtown
Ranked #19 of 167 hotels in Chicago
4.5 of 5 stars 805 Reviews
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805 reviews from our community

What travellers say about this hotel
  • Navy pier(36)
  • Red line(29)
  • Great location(26)
  • Very good(24)
  • Friendly and helpful(23)
  • Magnificent mile(23)
  • Free breakfast(19)
  • Michigan avenue(16)
  • Very nice(15)
  • Dining room(12)
Traveller rating
    535
    207
    45
    9
    9
Only show reviews for Family (326) | Couples (203) | Business (135)
Date Rating
Spokane, Washington
Senior Contributor
35 reviews 35 reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
“Still a great place to stay”
4 of 5 stars Reviewed 14 February 2012

I have stayed here several times before and I keep staying here every time I am back in the area. The staff here is always great. The door man are always there to greet you, open the doors and flag you a cab. The font desk is very helpful and accommodating. The breakfasts and dinners are still free and pretty good with a good variety of items. The servers are always pleasant and helpful.
The location is perfect. Short walk to pretty much anywhere in the area. Lots of food nearby and pretty easy to catch a cab outside the hotel as well.
Most of the rooms are very spacious and laid out well, but there are some rooms that are very cramped. The rooms are decent...nothing real fancy or elaborate. Most rooms show signs of wear and tear but are still in good condition. Hopefully there will be some upgrades or minor maintenance done to the rooms. The beds are comfy, air conditioner and heater work great, the TV's are nice HD LCD flat panels with HDMI ports to connect your laptop, windows open up for fresh air, showers always work great, and the kitchen is always nice and convenient. The internet is OK. Sometimes it is really fast and other times is best not to even bother. Sometimes this is based on the time of day and amount of traffic.
The only complaint would be the laundry room which is located on the 7th floor also the smoking floor. It smells horrible on the floor and it is a shame you have to walk through the smoking floor to get to the laundry room. There are two washers and two dryers. The washers seem to leave the clothes pretty wet when done with their cycles. The dryers are OK but it usually takes two cycles to completely dry the clothes.

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask martinjld about Homewood Suites by Hilton Chicago Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review
16 February 2012
We want to first thank you for your continued loyalty. We truly appreciate our guests and welcome back those that come back time after time. Your compliments regarding our customer service at the Homewood Suites Chicago are very much appreciated. We pride ourselves on always being helpful and attempting to anticipate your needs.

We do understand your frustration in regards to our internet. We have contracted to update our internet within the next few months and you should be able to see a huge difference in the speed of our complimentary wireless internet in both our suites and public areas.

I do want to apologize for having the smoking floor with the laundry room. We do not have many requests for smoking rooms and have the laundry rooms available on that floor so that we have more rooms on our non-smoking floor. I do want to let you know that we do have laundry and dry cleaning services available as well.

We hope to see you are the Homewood Suites Chicago again! Please let me know if there is anything I can do for you in the future.

Sincerely,

Vanessa Kosloski
Sales and Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Goodyear, Arizona
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Review of server in breakfast room”
4 of 5 stars Reviewed 13 February 2012

I would like to comment Connie Wilson for her hard work and positive attitude during breakfast at the Chicago Downtown Homewood Suites.

  • Stayed February 2012, travelled with family
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask David B about Homewood Suites by Hilton Chicago Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review
16 February 2012
David,

Thank you so much for your kinds words about Connie. It is always a joy to hear about the wonderful compliments that our staff at the Homewood Suites Chicago receives. We will be sure to pass along your accolades to Connie.

Sincerely,

Vanessa Kosloski
Sales and Marketing Manager
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Saint Paul, Minnesota
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Top Marks for Location, Amenities, Room Quality, and Value”
5 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

This was a business trip during which I had to share the room with an associate. Our suite was tow completely separate rooms (a door between the living area and the bedroom). The bedroom area alone (two doubles) was as big as most hotel rooms. The kitchenette was really a kitchen--as big as any kitchen in an apartment or small home. But we only used the kitchen for storing beer and snacks; hot breakfast was included and featured a lot of good choices. We also had a deal where parking included in our very affordable (for downtown Chicago) rate.

When my colleague kept waking me up with his snoring on the first night, I simple left the room, shut the door, turned the fold-out couch into a bed, and slept like a baby.

The Homewood Suites is two blocks north of the Chicago River, and two blocks west of Michigan Avenue--right in the thick of things and steps away from much more expensive hotels (like the Marriott and the Conrad).

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by TheSoWhatJourner for Chicago
Ask TheSoWhatJourner about Homewood Suites by Hilton Chicago Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review
16 February 2012
We are so happy that you and your colleague enjoyed your stay at the Homewood Suites by Hilton Chicago Downtown. We have numerous business travelers that stay with us throughout the year so it is always nice to hear about how we accommodate your needs with our spacious suites.

We are happy that you enjoyed your time on our sleeper sofa and that you were able to get away from your colleague’s snoring. We hope to see you again!

Sincerely,

Vanessa Kosloski
Sales and Marketing Manager
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Saint Louis Park, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
“We LOVE staying here!”
5 of 5 stars Reviewed 7 February 2012 via mobile

This is our second time staying here and it's just as great as the first time. The breakfasts and dinners are terrific. The staff is incredibly attentive and extremely nice. The room is HUGE and lovely - it has everything you'll need on your stay. We're traveling with my grandmother and the handicapped accessibility is superb. She loves her stay here and so do we. Location is also great- so many things are within walking distance. Amazing value for your money and have recommended this place to many already.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Bolinski about Homewood Suites by Hilton Chicago Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review
9 February 2012
Thank you so much for your wonderful words about the Homewood Suites by Hilton Chicago Downtown. We are so happy that you enjoyed not one but two stays with us! We feel that having someone come back to the hotel is the greatest compliment.

It is wonderful to hear you review about the Homewood Suites accessible suites and your wonderful experience with the room. We are so happy that you and your grandmother enjoyed your stay in Chicago and at the hotel.

Thank you so much for your recommendations and we hope to see you (and your grandmother) in the future.

Sincerely,

Vanessa Kosloski
Sales and Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Crosse, Wisconsin
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Hit or Miss”
3 of 5 stars Reviewed 7 February 2012

Breakfast is nothing to write home about. While dinner is a nice perk, it's fairly bland. Maid service is sub-par.

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Stephen N about Homewood Suites by Hilton Chicago Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review
9 February 2012
Stephen,

We are sorry that you did not enjoy our breakfast or dinner selections as we make every attempt to offer something for everyone. Due to peoples dietary needs and desires we always have a vegetarian option available at both breakfast and dinner. In addition, there are numerous condiments that we offer from hot sauce to ketchup every morning and evening. Please let us know if there is a specific item you feel would enhance our breakfast or dinner selections.

I want to apologize for your maid service. The hotel makes every effort to make sure that our rooms and public spaces are cleaned not only at a high standard but also at a superior level.

Sincerely,

Vanessa Kosloski
Sales and Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Homewood Suites by Hilton Chicago Downtown

  • Homewood Suites Chicago Downtown
  • Homewood Suites Chicago
  • Homewood Chicago
  • Hilton Chicago
  • Chicago Hilton
  • Chicago Homewood Suites
  • Chicago Homewood
  • Chicago Homewood Suite
Address: 40 East Grand Avenue, Chicago, IL 60611
Price range (per night):* INR8,917 - 17,388

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