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Hotel Sax Chicago – reviews, photos

4.0 of 5
333 N. Dearborn, Chicago, IL 60654 (Formerly Sax Chicago - A Thompson Hotel)
Hotel amenities
Hotel Sax Chicago
Ranked #58 of 167 hotels in Chicago
4.0 of 5 stars 459 Reviews
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459 reviews from our community

What travellers say about this hotel
  • Very nice(14)
  • Crimson Lounge(10)
  • Right next(7)
  • Room service(6)
  • Great location(4)
  • Few blocks(4)
  • King size bed(3)
  • Big Plus(3)
Traveller rating
    176
    170
    62
    32
    19
Only show reviews for Family (39) | Couples (160) | Business (109)
Date Rating
Lake Bluff, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“I'll be back!”
5 of 5 stars Reviewed 5 February 2012 via mobile
1
person found this review helpful

We liked this hotel. Great location. Within walking distance to some of the most popular bars, restaurants, music venues in the city. Ok, I'll be honest..the decor was funky, but in a fun, weird way. The lobby, if that's what you call it, is not your traditional
Grandiose welcoming entry, but hey, who really needs that?
The room was good. Lots of space, large bathroom, everything you really need for a good nights sleep.
After getting a feel for the slightly tacky wallpaper, I wasn't sure if this is the contemporary trend going on now, or just a room that needs updating. I guess a little of both...
After taking care of some business in town, having a great dinner at Shaw's, the wife and I headed to the lounge to take advantage of the two free drink tickets we received upon check-in. Walking in to the lounge I couldn't help being amused by the decor. What is this? A bar, a bordello, WTF? I really loved it! Comfy chairs, couches, niches, alcoves to relax in. A highlight.
All in all, it was cool tacky sheik. I'd recommend..

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask hogdog3 about Hotel Sax Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bartlett, Illinois
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Gorgeous hotel!”
5 of 5 stars Reviewed 2 February 2012

Let me start out by saying I loved the Sax the moment we walked in. The decor is amazing. Upon entering, we asked if an upgrade was available and the lovely girl at the desk upgraded us to a king room.

Holy beautiful. From the snakeskin chair to the red light in the bathroom (we couldnt stop singing 'roxanne' by the police) and the sheer size of the bathroom, everything was amazing. The bed was very comfortable and the temperature in the room was wonderful.

We didn't get to sample Bin 36 (next time though, for sure!) and while we were going to head into Crimson Lounge, the music they were playing was kind of cheesy. But then again by that point it was around 1 am and the crowd was mostly too drunk to notice. The staff was extremely friendly and I would definitely stay here again.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by sumi9 for Chicago
Ask sumi9 about Hotel Sax Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim Hecke, Manager at Hotel Sax Chicago, responded to this review
7 February 2012
Dear sumi9,

Thank you for writing such a great, fun review! We are so happy to hear that you found Sax Chicago offered the perfect location and atmosphere for your getaway.

We hope to see you again very soon…and feel free to sing “Roxanne” as much as you’d like. We don’t mind a bit.
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Leland, Michigan
Senior Contributor
31 reviews 31 reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
“Great Value”
4 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

I have stayed at the Hotel Sax a few times and each time I have gotten a great rate on a good room. The beds are comfortable, the sheets are nice, and the room is clean and comfortable. The staff is pleasant and accommodating. The room service was prompt and the breakfast was average. Free coffee in the lobby in the morning was nice. In the shower they offer shower gel, shampoo and conditioner in large shared pump bottles, this I was not crazy about and I have not seen it in another hotel. All in all I would say if you can get it for a good price, this is a nice hotel, it looks just like the pictures, the decor is interesting and there is basically nothing wrong with it.

Room Tip: You may ask for a complimentary upgrade and get a room on a high floor. I have always have rooms th...
See more room tips
  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask WalktheCIty about Hotel Sax Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim Hecke, Manager at Hotel Sax Chicago, responded to this review
7 February 2012
Dear WalktheCity,

Thank you for writing a review about your experiences at Sax Chicago! We are very pleased to read that you have enjoyed your many stays with us.

Shower gel, shampoo, and conditioner dispensers were recently introduced as part of our ongoing effort to be more environmentally friendly. Your feedback regarding this change is important to us and I will be sure to share your thoughts with our management team.

Everyone here at Sax Chicago is looking forward to welcoming you back for yet another visit. Please feel free to say “hello” when you arrive!
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San Jose, California
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Tagging along for a business trip”
3 of 5 stars Reviewed 30 January 2012
4
people found this review helpful

Background: Hubby had a business trip, so I tagged along. Lived in downtown Chicago for 3 years, so needless to say we were excited to be back!

Pros:
- Great location - next to the "corn cobs", House of Blues, downtown and the river
- Ambiance - sexy decor, don't know how else to describe it. Take a look at the pics, lots of velvet, deep reds, etc. Actually I think someone described it as a Disney Haunted House vibe. Yes, a sexy Disney Haunted House vibe.
- Staff - very friendly staff! I was sick and had some left over Soup Box (fast food soup place, do try the lobster bisque mixed with tomato soup if you're keen) and wanted to heat it up. I called room service and they delivered a microwave, bowl and spoon quickly and without a fee.

Cons
- View: website says ceiling to floor windows, but doesn't mention the wall dividers in the window (will post pictures) in our room
- Small room: we had a room with one huge bed in it - and that's about it. There was a table along the wall at the foot of the bed, a flat screen, 2 chairs and 2 end tables, all squeezed into a small room.
- Limited HD channels: we wanted to watch the Niners and Giants game from the privacy of our room and had to watch on a non-HD channel. If you plan to stay in doors and watch TV, call in advance to find out HD channels available. I know not a deal breaker, but it was the NFC championship game!
- Mini bar charges! We got charged 1 M&M and 2 Miller Lite beers after the fact ($17). And we did not touch the bar. I called in and we got refunded (still waiting for confirmation) which was easy and fast, but I am wondering if they do that to all their customers, to see what they can get a way with?

Conclusion
Good for business trips. You're in and you're out. You've got a swanky bar in the lobby, Harry Caray's down the street, House of Blues at your finger tips and Caribou Coffee around the corner. If you are coffee and mocha lover, I do highly recommend Carbiou's mocha - dark chocolate! Each on comes with a Chocolate espresso bean. :)

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Snorkler408 about Hotel Sax Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim Hecke, Manager at Hotel Sax Chicago, responded to this review
1 February 2012
Dear Snorkler408,

Thank you for your review of Sax Chicago. It is a pleasure to read that you and your husband enjoyed our dedicated staff and unique décor. We are very proud of our In-Room Dining team and we will be sure to let them know how much you appreciate their assistance.

Please accept my apology for the honor bar billing discrepancy. Our honor bars are inventoried by hand and mistakes do occasionally occur. Feel free to contact me directly if any additional follow-up is needed.

We are all looking forward to welcoming you back to Sax Chicago!

thecke@thompsonhotels.com
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Darien, Illinois
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Great Location with excellent service”
4 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

I attended a conference at the Sax last week and spent Friday night at the hotel. The decor and atmosphere was fun and contemporay. The staff was outstanding and very accommodating. Fabian and a young lady from housekeeping were very personable and made our stay there special. We like to have stay vacation in the city and will choose the Sax next time. Our only complaint was the plumbing. The shower was great but the toliets need to be replaced.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Lisa8610 for Chicago
Ask Lisa8610 about Hotel Sax Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim Hecke, Manager at Hotel Sax Chicago, responded to this review
1 February 2012
Dear Lisa8610,

Thank you for taking a few moments to review Sax Chicago! I am sorry to hear that you had a bit of a plumbing problem during your stay. Our Engineering team is taking a look at your room to ensure everything is back to 100%. Thank you for bringing this issue to our attention.

Thank you, too, for singling out Fabian and our housekeeper for providing the warm welcome that Sax Chicago takes pride in providing. I will be sure to share your kind words with Fabian, our housekeepers, and the entire team. Thank you for recognizing them.

We are all looking forward to welcoming you back for your well-deserved vacation stay!
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Additional Information about Hotel Sax Chicago

333 N. Dearborn, Chicago, IL 60654 (Formerly Sax Chicago - A Thompson Hotel)
Price range (per night):* INR9,976 - 23,574

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