The hotel was very clean and comfortable, and the staff were friendly. The free breakfast included a range of choices like eggs, waffles, toast, cereal, oatmeal, fresh fruit, and yogurt. This hotel is conveniently located around the Magnificent Mile, just a block away from the John Hancock Center. I have nothing at all negative to stay and would definitely stay there again the next time I visit Chicago.

Great location. Great staff all work hard to give the best service!

Me and 3 of my girlfriends stayed at the Residence this past weekend for a mini weekend get away. The staff was wonderful, they accomodated all my needs. The rooms were nice. They had a full kitchen and comfortable beds. The hotel was very busy when we were there and we still had no problem getting into our room quickly and getting through the buffett breakfast line in a timely manner. The location of this hotel is awesome and at a great price. Thanks!

My family and I stayed here for 3 nights in July of 2011. It was our first trip to Chicago, and we had a great time! It's in an awesome location, very close to everything! Only 1 block away from the John Hancock Observatory. Loved having the little kitchen and living area, worked out great with the kids. Free breakfast was good - something for everyone! Staff was great, would go back in a heartbeat!