We would defintlystay here again, amazing location, walking distance from everywhere!!

We booked a Groupon for a one-night, one-room suite stay in December with my wife & 6 year old daughter. We like a suite layout as we can put the kid to bed and stay up for a little while. We've stayed at the Omni on Michigan Ave several times and like it, but this Wyndham suite was far bigger and more spread out, making the separation between the living room/kids bedroom and our bedroom much farther and thus a little more comfortable - plenty of space and we didn't have to be as worried about making noise to wake her up.

The carpet was worn out and could use replacing, and the paper on the walls was outdated, but we had no issues with the room itself. The bathroom was oddly laid out as you walk in the room and are instantly greeted by a wall jutting through the middle, which separates the sinks from the toilet/shower. The shower/tub showed its age, but did the job.

The location of the hotel is great - you're one block off Michigan Ave and a short cab ride (or walk if you like to walk) to Navy Pier.

I stayed here last year (May of 2011), booked for two nights, and walked out after the first night based on the horrible experience. In other words, it was worth my forfeiting the paid-for second night and thus essentially paying double to stay anywhere else. The service was horrendous - front desk was rude, valet staff was completely indifferent (and didn't hold the door for my girlfriend, as they were too busy chatting), and the waitress in the restaurant took 15 minutes to stop by our table and bring us water - in an empty room at 3pm in the afternoon! The room was very average - not particularly large or luxurious in terms of a suite, but absolutely nothing better then 3 star. We stayed at the Hyatt on Wacker the night before, and there was no comparison. This hotel has actually caused me to completely avoid Priceline, as calling this Wyndham 5 star is absurd.

From the bellhop, valet and check in all personnel were extremely courteous and helpful. I can't say that of the guests! Everyone we met in the elevators or on the floor was rude! Very unfriendly according to our Southern standards. The hotel can't help that! And maybe it's a Chicago-thing! The hotel restaurant was very good both for dinner and breakfast. They have a very healthy breakfast menu of yogurt, granola and fruit; plus, of course everything else. The hotel worked for us because we needed to stay north of the city. The rate was excellent and they even accommodated a change in our reservation from a king to two beds with an additional guest at no additional charge.