I have stayed at this hotel several times, the last time being a few years ago when it was quite nice. It’s not what it used to be and needs a renovation and some service improvements.
Good points:
Location is superb. Guest room was spacious and had in-room coffee. Television was enormous. Room was equipped with an ironing board and iron, and a safe. Climate control worked well. Bed was comfortable. I had breakfast in the restaurant, which was very good and somewhat reasonably priced.
Bad Points:
The common areas were dinged, worn, and a bit beat up. The room looked the same, with what looked like 10 sloppy coats of paint on the door frames and woodwork. The bathroom had debris, grunge, and hair in the corners (see photos). I could hear someone stomping around in the next room; noise has been a problem every single time I have stayed in this hotel. Internet connection is $12.95 per day, even in the meeting rooms. The room was not well appointed, and there were almost no amenities except for coffee and shampoo. Instead of an iPod dock, for example, there was a CD player which would have been great if I still lugged CDs around like in 1998. There was a robe that was rough and ratty-looking. The water pressure was so weak I had to turn off the second showerhead just to have decent water pressure. The linens were so stiff and rough it was like drying off with a big piece of sandpaper.
The front desk staff seemed begrudging toward simple questions; for example, my invoice was to be emailed and the clerk acted like I was stupid for asking about my total upon checkout.
There was nothing really egregious; no OMG! moments. But if I am paying $200 with few amenities and crappy equipment, the room better be really clean and the service impeccable. It wasn’t. This hotel is a good example of why I have been staying at Westins less and less these days. I have had so many average experiences at above-average prices that I am getting to where I don’t trust the Westin name anymore.
I suggest looking around at the hundreds of hotels in the area before deciding on this one.
Hope this helps.
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- Westin Michigan Ave Hotel Chicago
- Westin Chicago
- Chicago Westin
- Westin Michigan Avenue Chicago
