We stayed for a weekend trip and received a great rate through Priceline. You don't always know what you'll get, but we ended up very pleasantly surprised by the Sheraton. On the plus side, the service was fantastic. We arrived pretty early and had no trouble getting our room right away. Even though we had a Priceline booking, we were still asked on preferences for room type and location, which we didn't expect, but was a nice touch. We ended up with a room on a higher floor with a fantastic view west towards Trump/Wrigley/NBC tower. Given it's location, I don't think there would be a bad view on the property. We had cocktails at the lobby bar and ordered room service as well - both very reasonable and with friendly service. Really the only downside was that the room was quite dated looking however we understood that a renovation is underway (and didn't expect a renovated room for the amazing deal we got). We probably would not have initially chosen the hotel that was chosen for us by Priceline, but after staying, would likely stay again (once the renovations are complete).

Upon check in we were informed that "self Parking" had no in-out privileges and was $37.00 per day. The valet option did have in-out privileges, so we chose that option, but it cost $51.00 per day. A total of $102.00 to park our car for two days at the hotel. The valet doesn't even bring the car to the front door, you have to go down to the basement to pick up your car. The parking charge was 1/3 the cost of our room which we were not happy about, nor do they tell you that when you book your room.
Secondly, being the weekend before Valentine's, my husband thought it would be a special surprise to have flowers in our room. He called the hotel a few days before our arrival and spoke to the concierge who assured him they could take care of that. He was referred to Randolph florist, who also said, they do that all the time. Well upon our arrival, no flowers in the room, spoiling the surprise my husband had planned. The hotel did have the flowers, they offered no apologies or explanation as to what happened with the flower delivery.
Thirdly, the hotel offers free wi-fi in the rooms, but we had difficulty on my laptop of getting a signal strong enough to use the wi-fi.
We sure were disappointed and upon expressing our disappointment were referred by the concierge to log our feedback on tripadvisor.com.
Fourthly, we were attending the Auto Show and the hotel advertised a free shuttle to the convention center. The hours of the shuttle were 8am - 11am and then from 7:30pm - 10pm. These times were not advertised anywhere on the hotel web site, only that there was a free shuttle. Some other travelers waited over 75 minutes for the shuttle, that was supposed to run every 1/2 hour.
The hotel was convenient to .various locations within walking distance for food, etc....but a return trip back to Chicago will result to in us staying in a different hotel.

The hotel is nice, we are here right now on the 33 floor. The bed is amazing and the room is clean and spacious BUT and you know there is always a but. I am very disappointed at the club lounge. I am a gold club member for spy and I have stayed in a LOT of Sheraton properties and to have a price of $180 a night on hot-wire they could have had a better breakfast. I have stayed at many whetstone and paid much less for the club floor lounge access and gotten hot breakfast. Traveling to a place you do not know and especially with driving being so difficult in Chicago. It would have been nice. Defineatly not with the upgrade price to the club floor. Very disappointed in this Sheraton club brand hotel.

There are two parts to this review...FIRST THE SERVICE: As we were checking in, a young man named Donnie and a young woman who looks just like the actress, Jennifer Connelly
(I say that because I can't recall her name) were assisting us. We mentioned we were staying at the Sheraton for our daughter's birthday. Could we get our adjoining rooms with a nice view? No problem. Done. Donnie and "Jennifer" asked what we had planned and if we needed any help planning our day and night in the city. We didn't, but next thing I know as we are out enjoying Chicago, is that Donnie is calling me on my cell phone to find out my daughter's favorite type of cupcake. That evening we had cupcakes sent to our room for all of us, including a hand signed (by several employees) birthday card for her. We were treated like royalty and it made my daughter's birthday so incredibly special. Service on every account was EXCELLENT.
NEXT: THE ROOMS: pretty, but not particularly clean in the bathroom - mold in bathroom vents, gross ring around the base of the toilets at floor level. Felt like it needed to be bleached.

Having said that we would be back in a heartbeat as the service was so warm and genuine.