The hotel staff was very friendly - parking was very convenient and rooms were nice and clean. Room layout a little small (beds are only doubles). Otherwise very nice. great location.
Area recommendations
I like Magnificent Mile and Streeterville but sometime choose Lincoln Park or River North It depends on what we plan to do.

This hotel is located on a quite street between Lake Shore Drive and the John Hancock Tower. It is an old hotel that has undergone a recent remodel. The rooms were nice but there were some stains on the furniture upholstery that was very noticeable. The king bed was very comfortable but the queen pull out in the living area was quite uncomfortable and lumpy. You would not want to sleep on the pull out more than a night or two. The bathroom was nicely updated with granite counters and double sinks. There was a rain shower in the bath but no tub in the king suite we reserved. Nice robes are provided in the rooms. There is a coffee maker in the room and a nicely stocked mini bar. There was a small fitness room that offered treadmills, cardio machines, weights, balls, etc. They also provide headphones for use on the equipment which was a nice touch! There is a spa on site but I did not have an opportunity to try any services. Complementary coffee is offered in the bar area in the mornings. There is a restaurant in the hotel that serves lunch and dinner and they offer breakfast through room service. Staff was very pleasant and accommodating. We called down several times to request extra blankets, towels, coffee, etc and the staff was always happy to accommodate our requests.

The Rafaello is on a quiet, lovely street just between Lake Shore Drive (lakefront) and The Hancock Tower and water tower, close to great skyline views, shopping, many restaurants, pubs and shopping, Oak Street beach and Navy Pier. The concierge were very accomodating. It has recently been updated, and all is slick. Small, nice bar off the lobby where we met friends. The room has some nice ammenities--all rooms have a mini-fridge (just remove the stuff in it and don't drink them or $$$$), microwave, wine glasses and corkscrew, Keurig coffee maker and even a shoe shine machine! Rooms with better views were a bit smaller, and the slightly larger rooms had scenic views of the dumpsters below (good for a few laughs, anyway). A cozy, great hotel! We had a Living Social coupon, so got a really good deal. If I paid premium dollar in the summer, I might look for somewhere cheaper.

I enjoyed my stay at Raffaello. The service was excellent, and the location was great (a short walk to the Brown and Red lines).