We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Red Roof Inn – reviews, photos

2.0 of 5
162 East Ontario Street, Chicago, IL 60611
Hotel amenities
Red Roof Inn
Ranked #115 of 167 hotels in Chicago
3.0 of 5 stars 354 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

354 reviews from our community

What travellers say about this hotel
  • Magnificent mile(10)
  • Great location(8)
  • Very small(8)
  • Navy pier(8)
  • Michigan avenue(5)
  • Public transit(4)
  • Friendly and helpful(3)
  • Just fine(3)
  • Rooms are clean(3)
Traveller rating
    34
    106
    82
    60
    72
Only show reviews for Family (52) | Couples (81) | Business (59)
Date Rating
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Bed Bugs!!!”
1 of 5 stars Reviewed 30 January 2012
4
people found this review helpful

Not only was this place a dump that charged $200 a night to stay there, but we came home eaten alive by bed bugs! Then when I tried to deal with the manager and corporate about this issue, they just put you off and never call you back. I called 6 times and my issue was never resolved. DO NOT stay here! EVER! Stay at the Hilton Garden. Much better and if you book earlier it's 1/2 what this dump charges!

  • Stayed November 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask aislinn3912 about Red Roof Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi Cordes, General Manager at Red Roof Inn, responded to this review
21 February 2012
I do apologize that you feel your contacts here at the hotel and our corporate office were ignored. Whenever a guest reports an unexplained bite, the occupied room is immediately put out of order. A professional exterminator is called to perform a thorough and complete inspection of the room. These inspections cost the hotel $250 each. The vast majority of the inspections are found to be negative for bed bugs, but every report is taken very seriously. We are aware that this is a worldwide problem and take every measure to ensure our rooms are pest free. In addition, we do daily visual inspections. If there is activity found or even suspected in a room after a guest departs, the room is immediately treated, as well as the rooms on either side to ensure there is no spread.

I understand your dissatisfaction, but we do everything in our power to resolve any issue to our guest's satisfaction. It is our goal to not just meet our guests' expectations but to exceed them. I am sorry that we failed during your stay.

Heidi Cordes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bloomington, Indiana
2 reviews
“Economic one in downtown”
3 of 5 stars Reviewed 22 January 2012

Just ok. Free wifi and regular cleaning, but no breakfast. Good location.

  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Yu H about Red Roof Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi Cordes, General Manager at Red Roof Inn, responded to this review
21 February 2012
Thank you for taking your valuable time to post a review. We do have a very good location and a secure WiFi connection is offered free of charge. We understand the importance of staying connected to work, friends, and family while traveling. Many hotels offer free WiFi, but their internet connections are not secure and password protected. The privacy and security of our guests while online is very important to us.

In addition, we are currently undergoing a major refresh of all of our rooms, lobby, and common areas. I am confident that your opinion would change from "Just OK" to "Great" once the construction is completed mid March.

Heidi Cordes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
Senior Contributor
32 reviews 32 reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
“What a deal”
5 of 5 stars Reviewed 22 December 2011
1
person found this review helpful

If you want convenience to Michigan Avenue and a great cost, this is the hotel for you. The desk staff was always friendly. They upgraded us to a larger room for free. the standard rooms are SMALL! But if you are on Michigan Avenue, you should be out in the stores and restaurants not your room! Overall great stay.

Room Tip: Ask for a corner room for more space
See more room tips
  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by CollegeMom61 for Chicago
Ask CollegeMom61 about Red Roof Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
queretaro
1 review
“room upgrade with no extra price”
4 of 5 stars Reviewed 19 December 2011

great hotel, kinda old but with the Chitown feeling, the location of the hotel is perfect, just in the middle of the action at downtown. Real chep for the area around the corner from marshalls, the apple store, disney and all the great stores. i got really late that night of the resarvation i made but with no problem thay have my room and the upgraded to a deluxe suite with no estra charge so i had i great view from the city. at the front desk Michael always gave me a great service and helped me and my family with all the doubts we have of the city.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask jaffetdz about Red Roof Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“efficient stay for a business trip”
3 of 5 stars Reviewed 16 December 2011

I'll say this much, the price was right. If i had paid more for the room, I don't think I'd give it an 'average' review. the hotel wasn't great, but for the price it's hard to complain

  • Stayed July 2011, travelled on business
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask healthEtreament about Red Roof Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Red Roof Inn also viewed

Hampton Inn & Suites Chicago - Downtown
4.5 of 5 stars 585 Reviews
Chicago, IL
Show Prices ABS:HotelCheckRates-d111486?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Howard Johnson Inn Downtown Chicago
3.5 of 5 stars 182 Reviews
Chicago, IL
Show Prices ABS:HotelCheckRates-d87613?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Hampton Inn Majestic Chicago
4.5 of 5 stars 473 Reviews
Chicago, IL
Show Prices ABS:HotelCheckRates-d619615?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 167 hotels in Chicago, ranked by popularity »

Been to Red Roof Inn? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Red Roof Inn

  • Red Roof Inn Chicago
  • Red Roof Inns Chicago
  • Chicago Red Roof Inn
Address: 162 East Ontario Street, Chicago, IL 60611
Price range (per night):* INR6,298 - 13,710

Owners: What's your side of the story?

If you own or manage Red Roof Inn, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Red Roof Inn
Show the lowest price for this hotel (from our partners)
Show Prices