Overall, it's not a bad hotel, at all. I probably wouldn't stay here again because the usual price is way out of my price range (I got what I thought was an excellent deal, only to find out it was wrong - it's being rectified and isn't really the hotel's fault), especially compared to other hotels in the area that are in the same price range. Here's the low-down on my stay:
Loud, crazy, chaotic, take your pick. I could barely hear the person across the counter from me, now whether that was because he was soft spoken or because of the poor acoustics in the lobby allowing chatter and the sound of the fountain drown him out, I'm not sure, but if nothing else, it was poor planning. Speaking of the guy (Jose) at check in, he was unable to help with my questions and kept talking in circles. I eventually gave up because I was exhausted and had a headache and was annoyed, so I can't speak to the competence of the other staff.
I was on the 8th floor with an adjoining room to another family. At first when I got to the room, there was some rustling of the adjoining doors, but I didn't think much of it since I heard young children on the other side of the door. In the living room there's not much in the way of sound proofing, but the bedroom it is fine. I think the adjoining doors have a lot to do with that.
I'll cover the cons/downsides of the hotel/suite first. The a/c controls were weird - as far as I could tell, there is no a/c in room, only a fan. I had it all turned on and set low enough that it should have kicked on, but nothing happened. Luckily it was cool enough outside, I just left the window open the whole time and I was fine. Speaking of the window, it did open, only a few inches, but there was no screen whatsoever! I realize no human could fit through that opening, but still, it was unsettling, even on the 8th floor. The TV remotes in both the living room and the bed room were very worn out and were very slow to respond to button pushing. The cable was ok, but the PPV movies were priced ridiculously high (granted, this was the first time I've ever even looked at the prices at a hotel, so for all I know, $13.99-17.99 is normal in a hotel). The last major con about this hotel is the price for internet access: $9.99/device/24 hours. Luckily, there is also a Starbucks in the building that has free Wi-Fi; I just relied on my Android phone while I was there, because I didn't want to lug my laptop down to Starbucks just to check my email.
The pros/upsides: the bed was super comfortable! I had a king suite and there were easily 6 or 7 super soft pillows, plenty for lonely old me. The location is excellent, as well. Across the street is a grocery store (Jewel-Osco), the Red Line is in the next block south, and there are so many restaurants within walking distance, I don't think I could count. There are also several major chain stores (and independent stores) in the area, as well. The hotel offers free, made-to-order breakfasts from 6:30-9:30am during the week (til 10:30am on the weekends and holidays) and a Manager's Reception (free appetizers and drinks, both alcoholic and non-alcoholic) nightly from 5:30-7:30pm, but I didn't end up going to either (the breakfast was much too early, and I was out during the reception in the evenings).
Overall, this hotel served its purpose for me: to relax. Like I said before, I would likely not stay here again, as there are other hotels in the area that are a smidge nicer and cost about the same.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC