We were very happy with our stay at Embassy Suites. Room was very clean, nicely decorated and our king sized bed was very comfortable. My son thought that the sofa bed was not quite as comfortable as he would have liked but that is to be expected from a fold out bed. It was great having the extra "living" space that the Embassy Suites offers. We got a rate that included indoor valet parking which was helpful as parking can be very expensive. This ended up being just $15 more than another hotel option we had but this also included the full breakfast for three of us and the managers reception so I thought was a good deal. The location was great for walking to downtown sights - Watertower, etc.

I was disappointed at the quality of this hotel for several reasons. First, when I arrived, I was put in a room that did not conform to my Diamond preferences. The TV in the entrance room did not turn on (with either remote). The remotes themselves had all the numbers and information rubbed off, I assume from frequent use. They should have been replaced. The drain in the shower was partially clogged resulting in a slow running drain. My wake-up call came a ridiculous 15+ minutes before the time I requested (using the automated system). I didn't want to get up that early. The room temperature was difficult to control and it was either too hot or cold, even shifting the thermostat one degree. The outlets in the room are poorly placed. I want to charge my iPhone on the nightstand (where it is also my back-up alarm-so it requires power to avoid draining the battery) but there was no place close to plug it in.
So I complained about these items in the morning. The front desk person acted as if she could not care less. No apologies and no offer for compensation (it seems they have some sort of service guarantee). Will I give them a second chance? Yes. But I hope they see this and make corrections...

I have to tell you that w/a family of 5 (a couple of teenagers too) we either have to stay at Embassy Suites, Homewood Suites, or a Marriott. Luckily, I had the foresight to stay at the downtown (State St.) Embassy location. Thankfully, the hotel wasn't very busy for my Dad's 75th b-day celebration. Everything from dinner at Maggiano's to the suite/hotel experience was smooth. Breakfast at Embassy was also appreciated as we enjoyed the free breakfast and were able to have the kids come down in shifts as they woke up to take advantage.

We made it in time for the free cocktails in the atrium. Just what we needed. The room has a living room and bedroom both with big TV's and lots of appliances: microwave, fridge, coffee maker, hair drier and iron and ironing board! All the rooms have a view of the atrium. Bed and bedding were heavenly. Breakfast has almost anything you could ask for and you can eat all you want. I'd go again!