Do not use Stan Properties to find your business or leisure accomodations. The room was dirty, there were broken glasses in the dishwasher, dirty dishes put away in the cabinets...but worst of all...YOU MAY ARRIVE AND NOT BE ABLE TO GET INTO THE ROOM AT ALL!!! That's what happened to us. We arrived and couldn't check in because as we very quickly found out...Stan Properties has a nasty habit of botching up getting keys to people when they are supposed to check in and blaming the doorman. I arrived and didn't EVER get my keys the night I was supposed to checked in. I had to make other arrangements that evening I arrived. Not easy and certainly not what I wanted to waste my time doing when I had thought I had searched the internet for a good deal and nice accomodations. It ruined not only my plans for the first evening in Chicago...it also ruined most of the next day!
If you would like to stay at 1 W Superior...call them directly or find Suite Home Chicago. There are plenty of people who offer rooms at 1 W Superior OTHER THAN STAN PROPERTIES!!!!! I can't tell you how awful Stan Properties were to deal with. They totally ruined half our trip as we were only there for a long weekend and we had no keys and no way of getting in and they were impossible to deal with. Don't be fooled by the pictures either. When you get into the room, it is dirty and poorly equipt. With all the great options out there...DO NOT choose STAN PROPERTIES!!!!

I stayed at the South Water location, and it was terrible from the moment we opened the door. The cleaning man was just starting to clean well after the check-in time, but hardly did anything. The apartment was filthy. Stained carpets (not just a spot, but as though there was a coffee and wine fight!), marked-up walls, and dirty counters. It looked like a bachelor's pads.

There also was no promised internet. I called, and they told me to find the router. There was no router, but they spoke to me like I was an idiot and didn't know what one looked like. They finally decided that it was stolen.

I had to call and call again to receive any help. Everyone seemed a bit shady in my dealings. Terrible vibe with this company, and, as I see elsewhere on TripAdvisor, I'm not the only one.

I'm still in the process of trying to receive back money paid. They are shifting me around and avoiding me. Please avoid the trouble with this company and go elsewhere.

I rented a vacation rental through Stan Properties about 4 weeks ago. Now that I'm over the shock of my horrible experience, I've worked up the strength to review it on TripAdvisor in hopes that no one else has to suffer similar misfortune.

Here's my sad tale (and I recommend using Suite Home Chicago instead):

I just rented a Stan Properties condo at One Superior Place (a fantastic location, great building, nice views, and - fortunately - clean linens). But the place was so unsanitary that I never used the kitchen (which is 1/2 the point of staying at a vacation rental rather than a hotel), and I couldn't use my own unit's bathroom facilities until 2 full days after I checked in!!!

Fortunately there was a shower in the building's gym, but it was highly time-consuming and ridiculously inconvenient for me to bring my toiletries 55 stories down to a public shower to get ready in a public bathroom while being charged full rental price for a condo in the same building.

What's worse - yes, it gets worse - is that I had to make repeated calls several times a day for each of the 5 days I was renting, just to try and get some customer service!

Only after constant hounding did I manage to get Stan Properties to:

- Properly clean the bathroom and kitchen (which upon check-in looked like someone had just used it for a week - replete with pubic hairs on the shelf by the bedroom window). YUCK!!!
---- (Note that the person they sent to clean was actually using toilet paper without cleanser to clean the bathroom sink! When I caught him doing that and asked him what cleanser he was using, he said he'd have to go to his supply closet and get some cleanser - which he did. So you can see why the bathroom looked so bad in the 1st place!)

- Provide extra rolls of toilet paper - which ran out 2 days into my 5-day visit. (Why wouldn't they have left enough behind in the 1st place - especially given that the cleaning person mistook massive amounts of toilet paper for cleanser and sponge???)

- Give me a refund of some sort for ALL these hassles. In fact, Relu of Stan Properties promised some financial restitution (I had requested a refund of 2 nights' rent). But Relu never called about it, never returned my calls, and relayed through one of the phone receptionists (Monique) that he'd refund me like $50. Note that the cleaning fee was $60, so an offer of less than that obviously was just plain offensive.

In the end, it was only Monique who demonstrated any sense of customer service. She and I spoke several times after I returned to San Francisco. I was calling to try and speak to Relu re: the restitution I requested. Monique actually was sympathetic to my situation and granted me the equivalent of a free day's rent - despite Relu's ridiculously cheaper offer. She even ran the credit to my charge card while I was on the phone to make sure the refund went through.

Long story short: do NOT deal with Stan Properties! And I think Monique deserves to work at a far better company.

Moral of the story: Suite Home Chicago is supposed to be a much better vacation rental agency. I'll definitely use them for my next condo rental at One Superior Place instead.

I had to leave town early and cancel the rest of my stay. Without any cancellation cost, Stan Properties credited my account and let me come back for two more nights with no additional cost. Great customer understanding and service!