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Reviewed 30 December 2011

There are many choices in Chicago for fine hotels but Trump International Hotel-Chicago tops them all. Personal service exceeds one's expectations; extremely freindly personnel from the moment of check-in at front desk to maid and room service. Wonderful city and river views from every room; you won't be looking at another building's wall as is often the view in other Chicago hotels. Beautiful rooms with fireplaces, full kitchens, and well appointed baths. Trump is an excellent choice and in my opinion, the Best choice for the finest in hotel comfort while staying in Chicago. Sixteen restaurant is simply delicious and what a view of the Clock Tower and Chicago river! I and my family enjoyed a superb Xmas Eve dinner. I've stayed at other fine hotels in Chicago but Trump is definitely tops. I will return for my third time soon. PS- I stayed at the Elysian-Chicago last year and will never return; terrible service, snippy waiters, poor management and absolutely no views from small size "deluxe" rooms at the same prices as at Trump.

Room tip: Suites have a fireplace with full kitchen and incredible views of city and Chicago river. And extremely spacious. Bathrooms are large with full glass enclosed shower and full size tub. TV in mirror. The Spa has large pool (enclosed) and all Spa ammenities one could ask for.
Date of stay: December 2011
  • Trip type: Travelled with family
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    • Cleanliness
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1  Thank Sedonadann
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this reviewResponded 4 January 2012

Dear Guest,

Thank you for taking the time to post a review of your current stay at Trump International Hotel and Tower Chicago with your family for Christmas. I am very pleased to read that you enjoyed your time with us and that you would recommend your experience. I look forward to an opportunity to welcome you back in the near future.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director

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Reviewed 24 December 2011

At this hotel, they prep your room before you get there. For us, that meant milk and cookies, gifts for the kids, and a Wii waiting in our room. Unfortunately during check in, we discovered that they had us booked in the wrong type of room (city view vs. river). While they agreed to switch us to a river view room, that meant that we did not get our goodies for quite some time (we finally had to request the Wii as it was still apparently in our old room). Also, we left the hotel at 6:30PM and returned at 9:30PM and there was no turn down service during this time (maybe they went to the other room?). Had to call for that as well. The hotel and staff are amazing. It is just when you spend this much money, you hope that reservations can get the room right and in the event that doesn't happen, you would expect them to straighten things out quickly. That didn't happen either. The hotel rooms are nice, we enjoyed the river view, and the staff was always courteous and friendly - we even loved the location. Just wish things had gone more smoothly for our one day Christmas getaway.

Room tip: As noted, it is hard to beat the river view!
Date of stay: December 2011
  • Trip type: Travelled with family
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1  Thank DougM123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gabriel Constantin, General Manager at Trump International Hotel & Tower Chicago, responded to this reviewResponded 8 January 2024

Dear Guest,

Thank you for sharing your kind feedback on TripAdvisor following your recent visit to Trump International Hotel and Tower Chicago.

It is with utmost pleasure to thank you for letting us know what a wonderful experience you had with us during your visit. We very much appreciate your acknowledgment of the service and hospitality provided by our staff. Our team continuously strives to exceed our guests' expectations by providing the best service to make every experience an enjoyable one.

Thank you again and we look forward to welcoming you back!

Sincerely,

Gabriel Constantin
Managing Director

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Reviewed 23 December 2011

Our family stayed at the Trump last Saturday night and had a great time. The hotel is beautiful; rooms are great, located a short walk from Michigan Avenue. Staff is friendly and the restaurants are great. Lobby is smaller than the Four Seasons but very nice.

Date of stay: December 2011
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank RomoChicago
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this reviewResponded 23 December 2011

Dear Guest,

I am very pleased to learn of your positive impressions after your stay with us at Trump International Hotel and Tower Chicago. Thank you for sharing your feedback on TripAdvisor and for recommending our hotel.

I look forward to an opportunity to welcome your return to Trump International Hotel and Tower Chicago in the near future.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director

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Reviewed 19 December 2011

Excellent hotel all the way around. Rooms amazing, service amazing, food amazing. Lots of little extras they thought of like duplex outlets for ac plugs, kitchenettes, tv within mirror in bathroom etc.

Date of stay: December 2011
  • Trip type: Travelled on business
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    • Cleanliness
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1  Thank kenferm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TrumpHotel, Vice President & Managing Director at Trump International Hotel & Tower Chicago, responded to this reviewResponded 20 December 2011

Dear Guest,

Thank you for choosing Trump International Hotel and Tower Chicago for your recent stay and for recommending your experience on Trip Advisor.

I am very pleased to learn you enjoyed your stay with us and that you are considering returning. We certainly look forward to welcoming you back and hope to exceed your expectations once again.


Sincerely,

T. Colm O'Callaghan
Vice President & Managing Director

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Reviewed 12 December 2011

First time at the Trump! Everything we expected. Best room in years, service awesome, great location and great views! Pricey, but worth it!!! Most comfortable bed I have slept in, in years. Absolutely will come again!!!

Date of stay: December 2011
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Thank Mark U
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TrumpHotel, Vice President & Managing Director at Trump International Hotel & Tower Chicago, responded to this reviewResponded 13 December 2011

Dear Guest,

Thank you for choosing to stay at Trump International Hotel and Tower Chicago and for taking the time to post a review of your recent stay. I am delighted to read that you would recommend our hotel, and I do hope we will have the opportunity to welcome your return.

Once again, thank you for your comments about our service, rooms, and for choosing to spend your time with us.

Sincerely,

T. Colm O'Callaghan
Vice President & Managing Director

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