I just received the worst customer service I can imagine with a hotel, and I am appalled that a hotel can get away with treating customers this way!! I booked this hotel 10 months before my work conference. This was necessary since the conference brings in 30,000 attendees and hotels book up quickly. I booked on Booking.com for $150, and I was thrilled because it is one block from the McCormick Place Convention Center and was much cheaper than the other hotels recommended by the conference organizers. To my dismay, the owner called me 4 days before the trip and told me they were overbooked and they would be moving me to a hotel 8 miles away in Lincoln Park. Since I booked 10 months beforehand, I questioned why I was the one getting bumped. The owner basically told me they made a mistake posting the price on Booking.com at $150 and it should have been $250. They were instead giving our rooms to European clients who were paying more and staying longer!! They backtracked and tried to claim these people also booked before me, but if they knew they were overbooked 10 months ago they would have called me 10 months ago. She told me she worked for days to try to find me a replacement hotel at the last minute, but then I never heard back from her with an alternate reservation. I had to scrounge around last minute to find a reasonably priced hotel last minute for a convention that had long since booked up all the nearby hotels. This is probably the most stressful and insulting hotel experience I have ever had.
- Wheeler Mansion Chicago
- Wheeler Mansion Hotel Chicago
