I had high hopes for this place. $80, I figured, was a decent price for a hotel in Uptown Chicago. I should have paid thirty more for a much better place.

The desk clerks were beyond rude, one of whom was oblivious to my presence for a little over four minutes. The clerk upon check-in was much worse, treating me with all sorts of unprovoked contempt.

Rooms were adequate, though hardly nice.

Complimentary breakfast included store-bought doughnuts and weak, sub-Folgers coffee.

The motel, to end, is difficult to access by car and parking, though free, is limited. If it's full, you might not find parking within its "fortress."

My boyfriend and I stayed at the Heart during a weekend trip to Chicago and were pleased. Obviously, you pay for what you get and the hotel was on the cheap side so we didn't expect much, but we got what we paid for: a clean place to rest our heads at night and shower for a day out on the town! We were very happy with the service at the front desk as well. I read a lot of reviews on the Heart before we came (I use TripAdvisor before EVERY trip) and was shocked to see some of the reviews on the terrible service at the front desk that some had received, but we were very pleased with the service that we received. The elderly man at the front desk was very kind and informative when we asked about public transit which, by the way, is very easy to get to from the hotel(another reason we chose to stay at the Heart, we had planned on going out drinking and didn't want to drive our car back).
Overall, comfortable, cheap, clean. Met all the expectations of two laid-back 23 year olds :)
Will definitely stay here again!

Takes you back in time to another era,but doesn't make for a bad place to get some sleep. Rooms were small but very clean.After paying $25 to park at Navy Pier we were open to value and free parking. We stayed here and took the 22 bus to Wrigley-SO Easy. Mgmt was accommodating and helpful.Breakfast was good cereal, donuts,fruit,oatmeal, muffins and juice.They had free wi fi too, so the 10th channel tv doesn't matter. Save your money for other things in the city and take a break here.

The night clerk language was abusive and we had to leave after we were threatened. Be aware that there is double parking in the lot and that you will be awakened if you need to move your car. I would never stay there again.