This was our first time in Chicago, and we very much enjoyed our stay at the Hotel Monaco. The rooms are very clean and comfortable (alas, we didn't get a goldfish, nor a morning newspaper), and the staff were helpful. During our four-night stay the bathroom toilet flooded (leaky seal, nothing to do with us!), and Glenn the engineer was brilliant. He appeared within about a minute of us reporting the flood, replaced the faulty part, organised housekeeping to mop up the water etc. He is a credit to the hotel...
The location is good; plenty of places to dine within a short stroll. We had no noise problems, and we found the staff pleasant.The free wine happy hour was a good idea, and we also enjoyed the free morning coffee, although it would have suited us better if it had not ended at 9am every day we were there! My only quibble would be that I would have liked a coffee maker in the room as room service prices were high. But I would recommend this hotel (the age range of guests was very wide, so it's obviously doing something right), and I would return there if I returned to Chicago.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 February 2012
Iris, Thank you for leaving us the review. I'm glad to hear that you enjoyed your first trip to Chicago! Next time you stay with us, just request a coffee maker for your room. In-room coffee makers, goldfish, newspaper and many other amenities are all available upon request. If you become a Kimpton InTouch member, we can add these amenities to your profile, so that you never have to ask for again!
Thanks,
Marco Scherer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC