1.The room was okay and had all the basics, but nothing really stood out though.
2.There were food flies flew around the salad bar and one landed on our food. Other dishes we had were not impressive, but relatively expensive.
3. Shuttle service was not reliable. If they had a big group (such as conference) there, they just ignored the shuttle request of individual travelers. We called an hour ahead to request a service (we were told to call at least 20 minutes ahead of time), but was told there were no seats for my family of 4. We needed to take care our transportation to the train station. It costed us extra to take the taxi to and from the train station.
4.The worst was the manager named "Benjamin". We booked our room via the Holiday Inn website for 3 nights first, but then we decided to stay there for one more night. Thus, we went online to cancel the first booking and then booked again for 4 nights. However, when we arrived at the hotel, the staff told us that we had booked two rooms and we were obligated to pay for both. Of course, we needed to talk to the manager to resolve the situation. He was nothing, but rude. He said there was nothing they would do because we booked our room via the Holiday Inn Website (pay attention here: we went through the official Holiday Inn site, not any other hotel booking site) instead of via their front desk. It was not their error so we had to pay for two rooms. We requested them to check with the online reservation dept. to clear up the matter, but Ben refused and said it was not their responsibility. The highlight was when he said that the hotel had to protect its profit and would not do any refund even my family only would occupy one room. "Luckily" there was another more sensible manager the next day who was humble enough to apologize and took care of the situation. We did eventually pay for only one room for the nights we stayed. Overall, it was NOT a very good experience.
- Holiday Inn Carol Stream
- Carol Stream Holiday Inn
