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Marriott Chicago Southwest at Burr Ridge – reviews, photos

3.5 of 5
1200 Burr Ridge Pkwy, Burr Ridge, IL 60527
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Marriott Chicago Southwest at Burr Ridge
Marriott Chicago Southwest at Burr Ridge
Marriott Chicago Southwest at Burr Ridge
Marriott Chicago Southwest at Burr Ridge
Marriott Chicago Southwest at Burr Ridge
Marriott Chicago Southwest at Burr Ridge
Ranked #2 of 4 hotels in Burr Ridge
4.5 of 5 stars 54 Reviews
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54 reviews from our community

What travellers say about this hotel
  • Front desk staff(4)
  • Room service(3)
  • Very good(3)
Traveller rating
    26
    18
    3
    2
    5
Only show reviews for Family (7) | Couples (7) | Business (30)
Date Rating
Minnesota
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great alternative option to hotels at Midway”
5 of 5 stars Reviewed 23 November 2011

Wow! What is not good at this hotel ? Reasons for staying here:

Price: half the price of midway hotels, with free parking. We also used a marriott rewards option for $14 more that gave us wifi and breakfast for 2.

Exercise room: plenty of cardio and weights, lots of space, and if that isn't enough, free guest passes to the life fitness.

Grocery store nearby

Free shuttle to airport

Washing machines, and they are free, provide your own soap.

Kohler spa nearby

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask patanddick about Marriott Chicago Southwest at Burr Ridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill Rinozzi, General Manager at Marriott Chicago Southwest at Burr Ridge, responded to this review
28 November 2011
Dear patanddick,

Thank you for choosing the Marriott Chicago Southwest at Burr Ridge. Our team is delighted to hear that you and your family found value in your stay. It sounds as though you were able to also take advantage of our wide range of amenities, including our central location to local shopping. Thank you for taking the time to provide comments regarding your visit.

Sincerely,

The Marriott Chicago Southwest at Burr Ridge Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michigan
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
“Our favorite place to stay in Chicagoland”
5 of 5 stars Reviewed 20 November 2011

We travel often to the southwest Chicago area. Have stayed here a half-dozen times and have yet to be disappointed. It's easily accessible, very comfortable and extremely clean. We always take a suite and the rooms are quite spacious for a family of 3. My only complaint would be to get the smokers farther away from the entrance doors, especially in the winter.

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Dudziarz about Marriott Chicago Southwest at Burr Ridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill Rinozzi, Manager at Marriott Chicago Southwest at Burr Ridge, responded to this review
22 November 2011
We are delighted to be your hotel of choice in the Chicagoland area. Thanks so much for allowing us to serve you. Glad to hear you and your family are enjoying our spacious king suites. Hope to see you on your next trip to the area and thanks for the great review.

Sincerely,

Jill Rinozzi
Business Travel Sales Manager
jill.rinozzi@marriott.com
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Chicago
Top Contributor
60 reviews 60 reviews
Reviews in 24 cities Reviews in 24 cities
35 helpful votes 35 helpful votes
“Okay, but I expect more from a hotel at this price pt and caliber”
3 of 5 stars Reviewed 16 October 2011
2
people found this review helpful

Stayed here three or four times now in four months on business. The hotel is well-designed and extremely clean with attentive staff and comfortable, well-maintained rooms. I haven't eaten in the hotel as all of my meals were out. My most recent stay, after a long trip staying at six hotels during this week, fine-tuned my attenae on hotel quality and I'm not very satisfied with a number of things about Chicago Marriott "Southwest" in Burr Ridge. The 800 reservation staff, though usually excellent, doesn't know where the hotel is located. The Indian woman (as in Mumbai) doesn't know the difference between Chicago and Mars. Mr. Marriott, bring our 800 number jobs home. Number two: The hotel rate is high for what you get. No microwave or refrigerator or even a high priced liquor/beer cabinet. There are some great local markets nearby where you can pickup nutritious food if you're on a special regimen or workout diet.

What really offends is a $13.50 daily charge for wi-fi. In a day and age when everyone is giving it away, this is difficult to accept even if it is a business expense. This is probably my last stay at this hotel and maybe I should rethink my membership in Marriott Rewards. It's not worth the trouble particularly if you are supposed to be a guest who patronizes the institution on a regular basis. You really don't care about your guest. There are so many other hotels that want this business.

I lived in nearby for 15 years so I know the area well and always thought this hotel was one of the best locally, but not anymore. Couldn't recommend it to clients or colleagues.

  • Stayed October 2011, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask JoKope about Marriott Chicago Southwest at Burr Ridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill Rinozzi, Manager at Marriott Chicago Southwest at Burr Ridge, responded to this review
19 October 2011
JoKope-

Greetings from the Chicago Marriott Southwest at Burr Ridge! Sorry to hear we fell short of your expectations. Our goal is always to "WOW" our guests with service and quality. We do have microwaves and refrigerators available for our guests. We are happy to deliver them to a guestroom at no charge. Should you experience challenges again booking a reservation please call me direct. I will be glad to assist you and I am right here at the hotel.

Thanks again and hope you allow us the opportunity to serve you again.

Jill Rinozzi
Business Travel Sales Manager
Chicago Marriott Southwest at Burr Ridge
Direct: 630-568-7847
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Lemont, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great Hotel”
5 of 5 stars Reviewed 4 October 2011

This hotel was wonderful. Clean nice room, accomodating and polite staff. The fitness/pool area was very nice. Excellent room service meals too!

  • Stayed October 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lisa A about Marriott Chicago Southwest at Burr Ridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill Rinozzi, Manager at Marriott Chicago Southwest at Burr Ridge, responded to this review
19 October 2011
Lisa A.-
Thanks so much for taking the time to share your feedback from your October 2011 stay. We so appreciate your review and comments and hope to see you again in the future.

Thanks again!

Jill Rinozzi
Business Travel Sales Manager
Chicago Marriott Southwest at Burr Ridge
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Austin, Texas
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Nice Hotel, helpful staff”
4 of 5 stars Reviewed 25 August 2011

Stayed at the hotel for a business trip. The hotel was clean, although it was obvious the bathroom was remodeled. The ceilings were a bit low. Otherwise, the food was good from the restaurant.

  • Stayed July 2011, travelled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask pehlanasha about Marriott Chicago Southwest at Burr Ridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill Rinozzi, Manager at Marriott Chicago Southwest at Burr Ridge, responded to this review
19 October 2011
Thanks so much for your review. We appreciate your feedback and hope our future guests will find it helpful too. Next time you are in the Chicagoland area for business or pleasure we hope to see you again.

Take care and travel safe!

Jill Rinozzi
Business Travel Sales Manager
Chicago Marriott Southwest at Burr Ridge
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Additional Information about Marriott Chicago Southwest at Burr Ridge

  • Marriott Burr Ridge
  • Burr Ridge Marriott
Address: 1200 Burr Ridge Pkwy, Burr Ridge, IL 60527
Price range (per night):* INR6,945 - 15,515

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