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BEST WESTERN Inn & Suites-Midway Airport – reviews, photos

2.0 of 5
8220 South Cicero Ave, Burbank, IL 60459-1510
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BEST WESTERN Inn & Suites-Midway Airport
BEST WESTERN Inn & Suites-Midway Airport
BEST WESTERN Inn & Suites-Midway Airport
BEST WESTERN Inn & Suites-Midway Airport
BEST WESTERN Inn & Suites-Midway Airport
BEST WESTERN Inn & Suites-Midway Airport
Ranked #1 of 2 hotels in Burbank
3.0 of 5 stars 20 Reviews
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20 reviews from our community

    Trip type
Traveller rating
    0
    5
    3
    6
    6
Date Rating
jacksonville
1 review
1 helpful vote 1 helpful vote
“Not a good spot for a Family Reunion”
2 of 5 stars Reviewed 24 July 2007
1
person found this review helpful

My family stayed at this hotel for a reunion July 2007. The breakfast was less than desirable and the cleaning staff was very unprofessional. The only area available for a group to assemble was the dining area...which was off limits during non-breakfast hours. The air conditioner in the lobby and halls had to be off; standing in those areas for an extended period of time was draining. Upon checkout, the receptionist provided a customer service survey and asked us to return it to them after we filled it out....which is an absolute "no no" because the postage was provided on the opposite side of the form. Stay away if you can.....

  • Stayed July 2007
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Earl Adams, Director of Sales at BEST WESTERN Inn & Suites-Midway Airport, responded to this review
26 October 2010
Its been a while since your stay and we wanted to thak you for your review. Your stay was quite different compared to the majority of our guests. Were not a large group hotel with banquet and meeting space which it sounds like you needed. Were sorry about that. Since you left our staff has gone through an extensive training program and I think you will find our employees feel thazt customer service is number1. Our Continental Breakfast has also improved and the hotel over all has had a lot of upgrades. We hope you will take the time to stop by and see all the changes.
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bpt15239
1 review
1 helpful vote 1 helpful vote
“Awesome stay”
4 of 5 stars Reviewed 13 June 2007
1
person found this review helpful

Awesome hotel. I don't know what these people are talking about. There is a steakhouse right next door with amazing food. There is a deli/convenience store/liquor store all in one on the other side, and strip malls ad nauseum through the whole town. The continental breakfast is ok, but I've had alot worse. I never once felt threatened leaving my hotel, though like with many places near large cities, I wouldn't recommend strolling the alleys at 2am. I stayed here for 11 days straight on business, and I have absolutely no gripes.

  • Liked — Fridge, Microwave, good water pressure, big TV, proximity of restaurants
  • Disliked — Continental breakfast, internet could be a bit choppy
  • Stayed June 2007, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“awful hotel”
1 of 5 stars Reviewed 31 October 2006
1
person found this review helpful

Internet access down, no shutle to airport, worst continental breakfast ever, room unclean

  • Liked — nothing
  • Disliked — no shuttle to airport, ni internet access
  • Tips/Secrets — stay somewhere else!
  • Stayed October 2006, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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“Very disappointing”
1 of 5 stars Reviewed 3 August 2006
2
people found this review helpful

A king-sized suite w/a roll-away was orginally booked; I had a confirmation for this.
The desk clerk gave us a room w/2 double-beds, so after hauling all our luggage to that room had to haul it to a different room.
I had requested a roll-away; told the desk clerk, but she never followed through.
When I pulled the sofa-bed out, sunflower seeds flew out.
There wasn't any extra bedding in the room, so I had to make another trip to the front desk and get some.
The furniture in the room was dusty and the alarm clock was sticky.
The toilet didn't flush, which I mentioned to the desk clerk, and the jacuzzi faucet was broken.

My husband and sons went to a major league baseball game; otherwise, I would have gone to a different hotel.

  • Liked — nothing
  • Disliked — dirty
  • Stayed July 2006, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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A TripAdvisor Member
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Terrible stay”
1 of 5 stars Reviewed 1 July 2006
3
people found this review helpful

This place was really disappointing. We flew in late and thought this would be a convenient place to stay before we began our trip the next morning. When we checked in, we were told that the 2 Queen bed room was unavailable and they could upgrade us to the only remaining room, which was a king suite. We thought this sounded like a pretty good arrangement, but asked if this room could accommodate 4 adults. They assured us that it would, the king bed and then the sleeper sofa.

When we entered our room, we saw the king bed, and then a small love seat, which was a sleeper sofa. This sofa could really only accommodate one person. It was late, they had no other options, so one person in our party slept on the cushions on the floor. When we called for sheets, a blanket, and pillows for the sleeper sofa, we were told that they were out. Who would think that a hotel would have no extra pillows, blankets, or sheets!?? The front desk person was not helpful and even hung up on us! This went from bad to worse!

Our friends staying across the hall gave us their comforter and we finally managed to scrounge up a couple sets of sheets for the cushions on the floor and for the stained mattress sleeper sofa.

Needless to say, I would never stay here again. The review I just read on this place is right on - there are many other options nearby this hotel, and with the poor service we received, I would definitely suggest to others to stay elsewhere.

  • Stayed May 2006
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about BEST WESTERN Inn & Suites-Midway Airport

  • Best Western Midway Airport
  • Burbank Best Western
  • Best Western Burbank
Address: 8220 South Cicero Ave, Burbank, IL 60459-1510
Price range (per night):* INR5,433 - 6,497

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