I stayed at this hotel a couple of weeks ago. I must say i was impressed. It was very clean, comfortable beds, and great breakfast that include fresh waffles.

When we arrived, we were upgraded from a king room to a king suite which was very nice. However, as we entered the room (#225), we encountered a strong mildew smell by the bathroom. The rest of the suite was nice in that it was spacious; but the couch had stains, and the bed linens really need to be upgraded since the sheets wouldn't stay in place which resulted in our sleeping on the bare mattress for much of the night. The hotel has many nice features including an indoor pool and hot tub, a small fitness center, and a business center. However, as others have pointed out, the breakfast left much to be desired. The basic continental breakfast fare was adequate; however, there was no cream cheese or peanut butter for the small bagels, there were no bowls for cereal, and there were very limited choices. (There is a great Bakers Square restaurant nearby if you want a good breakfast!) This hotel is located about 5 minutes away from "hotel row" near Midway Airport where you would definitely have to pay a higher price for a room. So cost and proximity to the airport need to be weighed against the other factors such as those mentioned above.

This was the 8th Best
Western that we stayed in during our cross country travels. I found this one to be less than average in a few areas. First the staff was not as friendly or helpful as the others. The rooms were clean but not well stocked with tissues, etc. I also found the continental breakfast to be somewhat lacking comparing it to the other hotels we stayed at. The cream for the coffee was bad and no microwave to heat the very small selection of food. No cream cheese available for the bagels. Could use improvement

My company's annual banquet was being held next door to the hotel at the Martinique Banquet hall. Not wanting to imbibe and drive home (even though it was only a few miles), we booked a room for a 1 nights' stay. The room itself is rather basic, but clean and comfortable.

Checkin was as expected, but the clerks' working the desk are definitely without personality. The hotel seems to attract a rather motley collection of low-end, misfit customers. The couple in front of us paid in cash, wadded up cash. When I presented a credit card the clerk appeared to be a little taken aback, it seemed she wasn't quite used to taking credit cards for payment.

There is a small pool on the ground floor, located next to checkin. We did not dare enter due to all the screaming children running amok. Luckily it is contained behind a glass wall. Every time we passed through the checkin lobby, there were always a number of people just loitering about. At no time did we feel unsafe, but it did seem odd.

The Best Western website claims this property is "convenient to...the Brookfield Zoo, the Museum of Science and Industry and McCormick Place. The hotel is also near the Lincoln Park Zoo, Adler Shedd Aquarium". I'm not sure in what parallel universe this statement is true, but in actuality it is nowhere close to any of the sites mentioned. I know, I live here. I'm also not sure what a "Adler Shedd Aquarium" is, I know what the Adler Planetarium is, as well as the Shedd Aquarium, but I have never heard of an "Adler Shedd" in Chicago. Again, I know, I live here.

I suppose, given the same set of circumstances, we might stay here again, but this is definitely one of Best Western's lower-end properties, with a clientele and staff to match.