We blocked about 30 rooms at this hotel for our wedding in November. Rooms were clean and huge, pool and hot tub were nice, free hot breakfast, free wifi, and the location is awesome. However none of these compare to how AWESOME the staff is. The salesperson, Julie, helped us right to the last day adding rooms to our block, and figuring out shuttles, etc. The GM, Jordan, was very hospitable and made sure we comfortable with everything. And then there is Toni Greathouse. It's worth staying at this hotel just to meet her. It's rare to find the overnight person at a hotel be SO nice and accomodating. She made us feel like she was an old friend of ours, and we were at home! Staying anywhere else in the area would be doing a disservice to yourself.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 December 2011
Thank you so much for your review here on Trip Advisor! We do host a lot of weddings and groups throughout the year here at our hotel and always welcome these groups in anytime. We work very hard week in and week out to take care of each guest and group that comes to stay with us and are so glad to here that your wedding group was a huge success here at our wonderful hotel property. Julie, Jordan and Toni are great examples of great customer service and they are always making sure that each guest is well taken care of and has a great stay here at the Springhill Suites by Marriott Bolingbrook. Thanks once again for your great review here on Trip Advisor and we look forward to having you come and stay with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC