We made a last minute booking online for 7 on a room max 8. For a state cheerleading competition . We booked a room that showed a HUGE suite.Inside corridor, 2 queen with jacuzzi with a seperate living area with a couch,love seat,(both pull outs) with a wet bar $99. We arrived,got to our room,outside entrance,1 king,no jacuzzi,there was a hallway with sink that seperated the living area from the bed room. 1 pull out love seat sleeper with wet bar. Nothing as pictured. I went to the front desk with my copy of what I booked, They said their is only 1 of those and should not have been available, No apology or offers to make it right. I told them I have 7ppl in our group,we have a room for 4. They tried to make us leave for exceding occupency for 4. The resy said 7.Then they tried to charge me an additional $20pp for the other 3 kids.I told them if I didnt get what was reserved they should at least give us another room near by. They said it would be an additional $165 for the special event. ABSOULUTLY NOT! I requested a refund,they refused. I said we're staying, give me blankets,pillows ect.They promise it would be in the room when we arrived back that night. It wasn't. We made due.They said they were leaving the pool open all night for cheer families,suited up,get to the door,they closed it at 9pm. Morning breakfast was not as stated. There was seating for 20,make your own waffels was made by rude attendant Laurie, who expected tips and was very loud about how her tip jar was empty. In the end,they told me to call Choice,its their problem. Choice Hotels, tells me its a location management issue, since its a francise.Choice hotel will do nothing to rectifiy the issues either. Luckily us 2 adults were with very understanding kids.They didn't care they slept on the floor our "super fans"just wanted to be there for the girls and their parents were glad they were well cared for.Beside ALL our issues,it was a bit run down,very quiet,the beds were comfortable and size with included breakfast were great for the price. Motel 6 was $65 and super 8 a whopping $98. Both were on double rooms,no breakfast or pool.We would have had to book 2 rooms.The rest of the town was $150 or higher. SO in all it was a value. Just wish we got what we booked,a little something to accomedate us or even an apology.
MUST state inside or out side corridor.
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