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Country Inn & Suites Bloomington-Normal Airport – reviews, photos

2.5 of 5
2403 E. Empire Street, Bloomington, IL 61704
Hotel amenities
Country Inn & Suites Bloomington-Normal Airport
Country Inn & Suites Bloomington-Normal Airport
Country Inn & Suites Bloomington-Normal Airport
Country Inn & Suites Bloomington-Normal Airport
Country Inn & Suites Bloomington-Normal Airport
Country Inn & Suites Bloomington-Normal Airport
Ranked #3 of 24 hotels in Bloomington
4.0 of 5 stars 47 Reviews
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47 reviews from our community

What travellers say about this hotel
  • Very nice(7)
  • Breakfast room(3)
  • Friendly staff(3)
Traveller rating
    29
    11
    1
    1
    5
Only show reviews for Family (15) | Couples (17) | Business (7)
Date Rating
Winona, Minnesota
Contributor
17 reviews 17 reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
“Staff reminded me of what service is supposed to be”
5 of 5 stars Reviewed 13 December 2011
1
person found this review helpful

I stayed at this property for one night following Thanksgiving. The room was exceptionally clean--clean in a way that is very uncommon in even the nicest hotels. The heating system is a bit on the loud side, but it did not impact the quality of our night.
The next morning was when the property really shone. We went down to breakfast with modest expectations. However, the staff exceeded our expectations and set a new standard for hotel breakfasts. First, the food. Everything was piping hot or nicely chilled just as it should be. Each item was stocked and restocked. What really set the experience apart was the three staff members who were serving breakfast. Each one greeted me, they checked several times to see if we needed anything, and one even noticed that my daughter was trying to eat yogurt with a fork before I did and brought a spoon with a napkin and a smile. Before we left, I think the hosts name was Maddie, stopped by to ask if there was anything the staff could do to make the experience better. I could honestly not think of a thing. It was a delightful experience.
Throughout the morning, staff greeted us and the atmosphere was very warm and welcoming. This is a great place. Thanks to all the staff who make it so!

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Senior Contributor
26 reviews 26 reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Excellent value!”
5 of 5 stars Reviewed 10 December 2011

We got a great rate on hotels.com. I didn't know what to expect (due to the amazing deal) but was totally...and pleasantly surprised. It had a beautiful lobby with the smell of choc chip cookies (but they were all gone...as we were a late check in). The room was spacious and clean. It had a large bathroom, sitting room with TV, small table and chairs and small refrig (can't remember if there was other kitchen appliances since we didn't use them). The bedroom was separate and was nice sized. The bed was very comfortable. I would be more critical if I had been paying for a 5 star hotel, as there were some very minor repairs needed, such as snagged curtains. There was a continental breakfast included with the typical menu. I've paid twice the price for a hotel like this!

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask RobinCalifornia about Country Inn & Suites Bloomington-Normal Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackson, TN
Senior Contributor
35 reviews 35 reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
“Enjoyed our stay here!”
5 of 5 stars Reviewed 22 October 2011

We selected this hotel as our destination after reading its reviews and were not disappointed. We arrived in the dark, the lady at the front desk was very friendly and helpful. Our room was very neat and clean, beds very comfortable. Seeing we had been traveling and tired we went right to bed and had an excellent nights sleep and after the nice hot breakfast that was included in the price we headed out for another day of driving.

We have this hotel listed in our favorites and we would return if ever in the area again.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jkcole55@aol.com
Contributor
18 reviews 18 reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
“A Winner Every Time”
5 of 5 stars Reviewed 6 October 2011

Our hometown is Peoria, Illinois, and we always fly into Bloomington and spend a night at this hotel. We have never been disappointed.
We have traveled extensively, and this hotel is the cleanest I have ever seen. From the sinks in the bathrooms, to the coffeemaker; everything is spotless.
The suites are spacious with modern furnishings and comfortable beds.
The only suggestion would be for stronger water pressure in the shower.
Breakfast is hot and delicious. Food presentation is beautiful; fruit, pastries, yogurt, hot oatmeal, scrambled eggs, bacon, etc. What a deal! The coffee hit the spot as I love the fancy creamers.
We had trouble printing our board passes in the Business Center and the person on duty, printed them for us at the front desk - awesome service and great location by the airport.

  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin Shah, General Manager at Country Inn & Suites Bloomington-Normal Airport, responded to this review
19 October 2011
It has always been our pleasure having you over at our property. We thrive to be the best in the entire Bloomington/Normal area by exceeding our guest expectations on a consistent basis.

I’m so glad to hear that you had another enjoyable stay with us. I do apologize for the water pressure in the shower, our maintenance team was advised of your concern immediately and the issue has been resolved.

As you noticed our large selection of complimentary hot buffet breakfast, we offer this spread on a daily basis to all of our guests.

Thank you for taking the time to write these kind words and sharing them with our future guests.

Kindest Regards,

Kevin Shah
General Manager
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Wauwatosa, Wisconsin
1 review
“Bad service again!”
1 of 5 stars Reviewed 24 July 2011

My son and I arrived and their was no one at the desk and I had to wait ten minutes for someone to show up! The lady at the desk quoted me a rate and then I told her I had a coupon and she then said the rate wouuld be more, and quoted a rate of $30 more. We finally worked that out and then went to the room. My son and I decided to take advantage of the happy hour the hotel provides. When we went in to the dining area, my son started to make a taco and the attendant screamed at him and told him he needed a ticket. I asked her where we were suppose to get the tickets and she said "You know where you are suppose to get them" She then left the room and returned with the desk girl and the desk girl gave us three tickets a piece. She brought us drinks and my sons soda was watered down and my very tiny draft beer had grease on the outside of the cup and about two inches of foam on it. The hamburger for the taco bar was dripping with grease. I asked the attendant why she thought it had so much grease and she said "Their is always McDonalds" My third time of being very disappointed and I really enjoyed staying there! officer_14_yr@yahoo.com

  • Stayed June 2011, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask officer_14_yr about Country Inn & Suites Bloomington-Normal Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin Shah, General Manager at Country Inn & Suites Bloomington-Normal Airport, responded to this review
26 July 2011
Our entire team at the Country Inn & Suites Bloomington-Airport, IL would like to thank you for your business and for sharing your thoughts about your stay.

I appreciate the concerns you have brought up and addressed them immediately with our staff. While it is hotel policy that guests are required to have drink tickets to enjoy our complimentary beverages, I do apologize for the way you were treated. All staff is trained and coached on a daily basis on customer service skills, and I can assure you this will not happen again.

Our front desk attends to guests 24 hours a day; however, as you can imagine, there are times when the guest services representative has to step away to assist other guests. Still, I’m truly sorry you had to wait 10 minutes.

Please feel free to contact me for your future stay as I would like the opportunity to personally arrange your reservation with us. Thanks for giving us another chance to show the excellent service we are known for.

Sincerely,

Kevin Shah
General Manager
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Additional Information about Country Inn & Suites Bloomington-Normal Airport

  • Country Inn Bloomington
  • Bloomington Country Inn
Address: 2403 E. Empire Street, Bloomington, IL 61704
Price range (per night):* INR5,265 - 6,385

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