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Ramada Limited and Suites Bloomington – reviews, photos

2.0 of 5
919 Maple Hill Road, Bloomington, IL 61704
Hotel amenities
Ramada Limited and Suites Bloomington
Ramada Limited and Suites Bloomington
Ramada Limited and Suites Bloomington
Ramada Limited and Suites Bloomington
Ramada Limited and Suites Bloomington
Ramada Limited and Suites Bloomington
Ranked #6 of 24 hotels in Bloomington
4.0 of 5 stars 34 Reviews
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34 reviews from our community

    Trip type
Traveller rating
    13
    10
    3
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Date Rating
St. Louis, Missouri
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
“Stay away or bring your own pillows and expect no cust service!!”
1 of 5 stars Reviewed 19 October 2011
1
person found this review helpful

I wish I could give this property more than 1 star, but I cannot. The pillows are the worst - I have had airline pillows that are better. They are super large height wise, which causes your neck and back to crick in a painful way. (As you can see from the other reviewers before me - this is not just my issue.) I saw the hotal had "responded" to previous reviewers by insisting they had alternative pillows available at the front desk. Well, when I asked for one, based on their representations, they said "sorry - other guests had stolen the pillows and they had not replaced them yet."
I actually checked out of the hotel at around 10:30pm the same day I checked in (which was the 1st time I got into the bed to go to sleep and discovered the problem.) I ended up driving back to Chicago that night. Hotel said they would call me - never did. After I called twice, I finally spoke to manager who said he would give me 10 percent off stay because "I did use room for a few hours before I checked out."
With customer service like that, I cannot reccommend this hotal and refuse to say anything positive about it.

  • Stayed October 2011, travelled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristo Ortiz-Palafox, General Manager at Ramada Limited and Suites Bloomington, responded to this review
21 October 2011
Thank you for taking the time and sharing with us your recent experience. I am very sorry that you were not able to enjoy your stay at our hotel during your visit. Once again I am very sorry that that I did not return your call within 24hrs. You checked out of our hotel Monday night and was told that I would call you the next day. My staff should have remembered that Sundays and Tuesdays are my personal days off from the hotel and that I would not be back in until Wednesday morning. Your name and number were on my list to do. Per our conversation I explained that we have always had extra soft pillows in the back for guest that request soft pillows but due to ISU homecoming weekend somehow people were able to steal 10 of our regular pillows and we had to use our soft pillows to replace the missing ones. Per our conversation I was willing to offer you 20% off your bill but you said that you were not paying for the room and did not want to deal with credits and refunds. I even offered you 50% off your next visit in hopes that you would come back and give us a try again but you said " No, that's not going to happen". If guests check in and have any kind of issues with their rooms and want to check out within an hr we do allow that and are willing to issue a refund .In your case you checked in around 2pm and wanted to check out after 10pm. Once again I very sorry that you were not able to enjoy your stay with us. If you are ever in the area please know that my 50% off offer still stands. We have gone ahead and ordered extra soft pillows and they should be here within a week.

Cristo Ortiz-Palafox
Ramada Limited & Suites
General Manager
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New York, NY
Top Contributor
58 reviews 58 reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
“Nice stop after a long drive”
3 of 5 stars Reviewed 17 October 2011

I stayed at this Ramada last April, I stopped in off the highway after midnight and was able to get a room and they even gave me the AAA discount when I showed my card so the price was very good. Took a late flight into O'hare and was driving to see my Grandmother who lives in Jacksonville IL. When my eyes were finally giving up on me for seeing the road I pulled into this hotel and ended up being very surprised with the value. Room was clean and there was a small free breakfast buffet which helped get us ready for the rest of the drive the next day. Since I make this drive often splitting my trips between the Chicago area and more southern IL visiting friends and relatives I would consider this hotel again for it's value.

  • Stayed April 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristo Ortiz-Palafox, General Manager at Ramada Limited and Suites Bloomington, responded to this review
19 October 2011
Thank you for taking the time and sharing with us your recent experience. My staff and I take great pride in offering the highest quality of customer service to each and every guest that stays at the Ramada Limited.I'm glad you were able yo enjoy your stay with us.

It was a pleasure to have you as a guest at our hotel and we hope to see you again and again.

Sincerely,
Cristo Ortiz-Palafox
General Manager
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Momence, Illinois
1 review
1 helpful vote 1 helpful vote
“Very Nice..Definately will stay again!”
5 of 5 stars Reviewed 10 October 2011
1
person found this review helpful

Decided to do a girls weekend with my daughters and sister. Found the hotel online, very easy to check in, nice clean big rooms. Very helpful and friendly staff. Only 15 mins or so from downtown Bloomington. We will definately be staying there again for our next get away!!

Room Tip: The queen suite is nice, refrig, microwave, nice beds! Will worth the price!
See more room tips
  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Carrie N about Ramada Limited and Suites Bloomington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristo Ortiz-Palafox, General Manager at Ramada Limited and Suites Bloomington, responded to this review
12 October 2011
Thank you for taking the time and sharing with us your recent experience. My staff and I take great pride in offering the highest quality of customer service to each and every guest that stays at our hotel. I'm very glad that we were able to provided a great stay to you and the girls for your girls weekend. Next time you are in our area please stop by the front desk so we can show you the fastest way to get from our hotel to downtown Bloomington. Taking Market street will get your downtown in 5 minutes,

It was a pleasure to have you ladies as our guest at our hotel and we hope to see you again in the near future.

Sincerely,
Cristo Ortiz-Palafox
General Manager
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Minneapolis, MN
Contributor
15 reviews 15 reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
“Good value”
5 of 5 stars Reviewed 10 October 2011
1
person found this review helpful

We had a very comfortable stay. The room was smallish, but spotless and in very good condition. We saw the pool and fitness center; both were small but seemed adequate for the size of the hotel. Breakfast included a wide variety of options, though all of the fruit looked pretty expired and unappetizing. I'm sure it was an anomaly because everything else about breakfast was great.

Our only complaint was that the thick, firm pillows were ridiculously uncomfortable. We were too exhausted to get back out of bed and do anything about it, so we just dealt with them. I understand that the Ramada brand requires these pillows, but it might be nice if some "normal" pillows were handy in the room, maybe tucked in the armoire or swapped in for one of the four pillows on the bed.

If we ever happen to find ourselves in Bloomington again, we would happily stay at the Ramada!

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristo Ortiz-Palafox, General Manager at Ramada Limited and Suites Bloomington, responded to this review
12 October 2011
Thank you for taking the time and sharing with us your recent experience. My staff and I take great pride in offering the highest quality of customer service to each and every guest that stays at our hotel.Like I stated in another review we receive mix reviews when it comes to our hotel pillows. we get many guest that love them and we get others that say they are just too big and firm.I'm very sorry that you were not able to have the best sleep that you should have had. We have a few soft pillows that we keep in the back room so next time you stay with us feel free to give us a ring and ask my front desk staff or myself for softer pillows and we will be more than happy to bring some down to your room at no additional cost.

I'm very glad to hear that you found your room to be spotless and in very good condition. That's what we here at Ramada Limited & Suites love to offer our guest. Clean wonderful rooms.

It was a pleasure to have you as a guest at our hotel and we can't wait to see you again in the near future.

Sincerely,
Cristo Ortiz-Palafox
General Manager
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Combined Locks, Wisconsin
Contributor
17 reviews 17 reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
“Terrific Value”
4 of 5 stars Reviewed 4 October 2011
1
person found this review helpful

I was amazed at the low rate I received on-line for a one night Saturday stay. Yes, the room was small but the property, the room and the service were everything they should be. They had a nice variety of fruits, cereals, muffins etc for breakfast. There are a variety of restaurants such as Steak n Shake within walking distance. We didn't have time to use the pool and workout facilities but from what I saw they appeared to be clean and in working order like everything else I found. The only tip I have is to bring your own pillows. Theirs are the big, firm variety. Overall, one of the best deals I've ever come across.

Room Tip: The basic single queen size rooms are small. You can upgrade for just a few dollars.
See more room tips
  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask threeputt about Ramada Limited and Suites Bloomington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristo Ortiz-Palafox, General Manager at Ramada Limited and Suites Bloomington, responded to this review
5 October 2011
Thank you for taking the time and sharing with us your recent experience. My staff and I take great pride in offering the highest quality of customer service to each and every guest that stays at our hotel. Having a few restaurants in the area such as Steak and Shake,Fiesta Ranchera, and Bob Evans is something that many of our guest enjoy. We also offer room service for all in house guest. Not sure if you saw our room service menu in your guest room.We have received mixed review when it comes to our hotel pillows. we get many guest that love them and ask us where they can buy one at and we get others that say they are just too big. The pillows that are in each of our rooms are what Ramada has required us to have per hotel standards.I'm very sorry that you were not able to have the best sleep that you should have had. We have a few soft pillows that we keep in the back room so next time you stay with us feel free to ask my front desk staff or myself for softer pillows and we will be more than happy to provide them to you at no additional cost. Overall I'm glad you were able to enjoy your stay with us.

It was a pleasure to have you as a guest at our hotel and we hope to see you again in the near future.

Sincerely,
Cristo Ortiz-Palafox
General Manager
Report response as inappropriate
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Additional Information about Ramada Limited and Suites Bloomington

  • Ramada Inn Bloomington
  • Ramada Bloomington
  • Bloomington Ramada
Address: 919 Maple Hill Road, Bloomington, IL 61704
Price range (per night):* INR3,697 - 6,161

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