I wish I could give this property more than 1 star, but I cannot. The pillows are the worst - I have had airline pillows that are better. They are super large height wise, which causes your neck and back to crick in a painful way. (As you can see from the other reviewers before me - this is not just my issue.) I saw the hotal had "responded" to previous reviewers by insisting they had alternative pillows available at the front desk. Well, when I asked for one, based on their representations, they said "sorry - other guests had stolen the pillows and they had not replaced them yet."
I actually checked out of the hotel at around 10:30pm the same day I checked in (which was the 1st time I got into the bed to go to sleep and discovered the problem.) I ended up driving back to Chicago that night. Hotel said they would call me - never did. After I called twice, I finally spoke to manager who said he would give me 10 percent off stay because "I did use room for a few hours before I checked out."
With customer service like that, I cannot reccommend this hotal and refuse to say anything positive about it.
- Ramada Inn Bloomington
- Ramada Bloomington
- Bloomington Ramada
