We arrived for a quick vacation on a Wednesday night. The man at the front desk was extremely helpful with explaining how to get the shuttle that would take us to the L station at the airport. He also gave us great information and a map of Chicago and showed us where the L stations were in town. We felt very welcomed and informed. The shuttle to the airport was very nice and free! The shuttle runs every 20 min. The drivers we had were friendly. The shuttle does serve the all of the hotels in the complex so plan for extra time for stops. Our room was huge and clean. I slept better than I have in a long time in a hotel room. My kids loved having their own room and TV. The pool was huge, clean and warm. The woman working the breakfast area was fantastic!! She actually came to our table and removed our dirty plates. I have never had that happen before. The breakfast was well stocked and the food was good. The only problem was finding the hotel in the dark. It is in an area that has quite a few hotels and finding the correct driveway was difficult. I would stay here again in a heartbeat!
- Residence Inn Chicago
