Came to Moscow ID/Pullman, WA area for niece's graduation at WSU. I don't think it's such a good idea for both Univ of Idaho (which is logistically across the street from this hotel) and Washington State University (down the road about 7 miles from hotel) to conduct their graduation ceremonies on same day -- not sensible. Hotels in above cities and neighboring areas were booked for many months in advance, which is frustrating for all grad ceremony attendees for both universities.

Hotel was a bit expensive - have had some 3 or 4-star hotels with better room rates than this hotel (even a couple of 5-star hotels in New England). Although I began my hotel search about 4-5 months in advance, there didn't seem to be any other choice than Best Western.

Hotel was very clean, renovations were under way in outdoors area of hotel. Although the temperature during the day was hovering around 30 degrees, the entrance lobby area was very festive and very warm. Hotel hallways were a bit hard to maneuver; a bit of a maze just to get to your room. Service staff at dining areas (coffee shop and restaurant), housekeeping staff, and actually anyone with a BW ID badge walking down the hallways were very cheery and friendly -- that was a nice feeling. Front Desk were helpful, but very minimally so.

Complimentary breakfast was awesome. Lots to choose from - both hot and cold foods - had great coffee (which is important to me), different juices were very fresh, the hot food choices were excellent. The staff in the dining/seating area for the breakfasts were very, very helpful: They were very attentive, cleared and cleaned the tables immediately for next guests, offered assistance, always with a smile on their face - very enjoyable experience.

Easy to get to, lots of parking spaces, excellent service in their coffee shop-type restaurant (called The Pantry) -- very good prices with great food. We had lunch at The Pantry one day, with a party of 13 or 14 people. The young ladies accommodating our large group and setting up the large tables as well as the waitress helping us were all so very pleasant, patient, and quick. Another very enjoyable experience.

There was something that the hotel service did exceptionally well: It has many conference rooms available for private parties, company functions, etc. There seemed to be a lot going on in the hotel itself at this time of year: Graduation families from out of town staying at hotel, large tour-type buses parked in the parking lot, dropping off/picking up occupants, each banquet/conference room seemed to be utilized during the same weekend, with parties and dinners going on in each banquet room, lots of adults and children in and out of the hallways and rooms. The hotel was handling all of this very gracefully, was very organized, and seemed to have everything under control. Everyone seemed to be happy and having a good time -- no signs of chaos whatsoever.