The location is the best part of this hotel. It is located right near Legacy Park (beach) and all the cute little shops. However, I purchased my package through livingsocial which stated that nearly all the rooms were "lakeview", but when I called to book, I was told none of the rooms were "lakeview" except for the multi-room condo units. I was told the room I was booking would come with a "partial lakeview", which I figured would be fine. I had no view at all, as tree branches were right out my window completely obstructing my view. Not good. My livingsocial package also included golf, and since I'm not a golfer, I asked when I booked if I could sub for something else, like dinner at their restaurant. I was told I would have to ask the manager when I arrived. So, upon check-in I asked again, and was told that I had spoke to the manager in the first place when I booked, and so, no, I would not be allowed to sub for the golf. Not great customer service.... But the room was clean and had a jetted tub, so that was nice. Value was only okay, as I was also charged an up-charge of $15 per day to have a room with a mini- fridge. I may consider this hotel when we return, but will also look into other options.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 August 2011
Thank you for taking the time to write a review on The Hotel McCall. The Living Social package is a partnership between Jug Mtn. Ranch for golf and The Hotel McCall. It was sold as a package with a standard type room, a round of golf for two, golf cart, and a bottle of wine. The cost was $199.00 plus tax for two nights. So we can see with our room rate being $135.00 per night and a round of golf for one is $65.00 with the wine, the total package was valued at over $400.00. The restaurant in the Hotel McCall, Rupert's is an independent business and did not partner with us on this offering. The package on this is sold as stated and the only thing we could do was do an upgrade to a larger room. We are thinking of doing another Living Social Fall package with Rupert's which we hope you will watch for. I hope this clarifies how the packages are sold.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC