We made the reservation on the internet direct with RLInn. Arrived at a busy checkin time and until almost all waiting were checkec in , another front desk person came to help! That was the best part of our stay! We booked an King outside entrance room, which we did get. Advertised that it had coffee in the room, which the maker was there no pot for it , no coffee, 1 cup! Oh and there was nowhere to plug it in where they had it set up either. Ok then the desk for working on your computer, it was there ,but the chair didn't roll and there was no place to plug in your computer! BTW that was the only chair in the room too. 19 " TV that should have had 80 some channels but only got 16...The remote didn't work either. It was positioned on a wooden cardtable, no chairs there either. Now we go into the bathroom, yikes all the chrome is off the fixtures in the tub and sink ! SICK. The dirt on the top of the tile in tub made you not want to even shower. Also there were more bugs on the light fixtures than on a windshield of a car after a 500 mile trip. Needless to say this place needs some very serious TLC. I know this as I owned a hotel for 19 years and would have been so embarassed to have charged for this room! I did complain and recieved a small discount, but take my word for it don't accept room 149 at this property!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 March 2012
Thank you for your recent review, we appreciate hearing both good and bad feedback. I'm very sorry to hear that you experienced any inconvenience while staying at the Red Lion on the Falls. Please call me, personally, if you are ever in the area again and I would be happy to make sure that your stay in a memorable one.
Phil Pezzuto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC