Our party of 4 stayed in two rooms from Monday check-in to Friday check-out in Mid-May, 2009. We booked a non-smoking kitchenette & our friends booked a regular(smoking) room. The information I had said that the smoking & non-smoking units were in separate buildings, but this was not the case. We non-smokers were sandwiched between two smoking rooms. Because of the cool spring weather, we were told that the outdoor pool may not be open. Not having a pool was not going to be a problem, but I was really looking forward to the advertised indoor hot tub/spa. Well the pool was open, but very dirty (leaves and debris floating around) and the 'spa' was almost ice cold. There was no way anyone could spend any amount of time in that 'spa'. (And I have never heard of a COLD 'spa' tub). I asked at the front desk about the 'spa' and she said maintenance was fixing it. It was not fixed during our stay - so no pool and no hot tub. The gate to the pool locked automatically and you had to get the desk clerk to come and open it. The sign said the pool might be covered and to just ask the clerk to uncover it. We did ask - she opened the gate - we rolled up the solar cover ourselves.
There is 1 bench, 1 chair, and 1 table in the pool area.
The utensils in the kitchenette are very very sparse; 2 cups, a few plates, 1 cereal bowl, 4 plastic glasses and some silverware. The can opener was broken. We had to ask for a coffee maker and finally got one after a second request later in the day. The fridge was on its last legs - it appeared that someone had forced the freezer door because it was out of alignment. We advised the staff that we did not require daily room service (trying to do our bit to be 'green'). We did request room service on Wednesday, but all they did was pull up the covers on the bed and empty the garbage.
The exterior is very spartan - no where to sit, only a bit of grass between the car parking and the units.
They do provide a continental breakfast in the lobby consisting of hard boiled eggs, coffee or hot chocolate, bagels, biscuits & gravy. You do have to take the food back to your room, as there is no facility to eat in the lobby.
The room was quite inexpensive, so I guess you get what you pay for.
I would not stay there again unless it was only for overnight, as the motel is more designed for sleeping only. No incentives to hang around the motel, that is for sure.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
15 September 2009
Thank you for your feedback and comments on your stay with us. We apologize that we were unable to meet your expectations. However, we have been making some changes around here to ensure the qualities and comforts for our future guests.
First of all, we would like to advertise that we have expanded our continental breakfast and moved it from our lobby to a breakfast bar room. We recently renovated one of our guest rooms to be a public space for guests to enjoy breakfast, including tables and chairs to sit and eat. We have added cereal and milk to the biscuits and gravy, bagels, assorted muffins, hard boiled eggs, etc. for our breakfast line-up.
Second, we would like to clarify that our motel does have two buildings – ‘poolside’ and ‘bayside’. Our poolside building does have both smoking and non-smoking rooms. Our bayside building is completely non-smoking. If you do have a preference between the two, please just let us know when you make the reservation. We can’t always guarantee availability of one or the other, but we make every effort to book the best room for you.
We, like any motel/hotel, have maintenance issues arise from time to time. I believe this guest’s stay was over a period when we had to replace parts in our hot tub. We do apologize for them not being able to use the facilities. But our pool and hot tub have been cleaned regularly and been fully functioning over this summer; our hot tub is covered and remains available over winter months as well. We have hired on some new maintenance and housekeeping staff that are dedicated to making our establishment the best it can be and your stay as comfortable as possible
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC