Hard to complain when your room is comped due to the manager wanting your business but you would think you would get a comped room that was halfways decent. We were placed on the 3rd floor, backside of the building. Really did not feel like a safe environment as room next door, someone appeared to be living in with people visiting throughout the night. Curtains were disheveled and not connected completely to the hanging hardware. Sunflower seed shells on the bathroom floor. Sitting on the bed, the frame was not properly assembled so the box springs slipped and dropped a couple of inches. Lastly, there was something smeared on the a/c unit which was placed directly between the beds that seriously resembled a dried on booger.
It appears that the hotel is upgrading rooms, wish they would start with the one they gave us.

My family stayed at this hotel while traveling to see relatives,at first I was leary b/c of what I have heard regarding extended stays but they were the complete opposite. The front desk staff was very helpful and polite, the room was clean and housekeeping was provided. We had a minor problem with the shower and maintenance was there within minutes to apologize and fix the problem.The price was beyond reasonable, I felt very safe, the area was quiet and my kids absolutely loved the fact they are next door to a bowling alley. I will DEFINITELY visit them again!!!

I stayed at this place for several months due to the low price. But, even though I was in a "no-smoking" room, my clothes would smell of cigarette smoke after just hangiing in the room on hangers for a few days!

The main manager of the place was a typical corporate shill, who was uncaring to her guests. The other staff were generally pretty nice, but the main manager was the pits.

Be sure to check out your SPECIFIC room before committing to a stay there. SMELL the room!

Also, the internet is terrible there - it drops out completely every few days, and in some cases it was DAYS before it was fixed. Wireless signal strength varies widely from room to room, so better check that out, too. If you are on business, and need the internet, DO NOT STAY HERE! It is just too risky - you might have internet, or you might not.

Also, several times during my stay, the water was shut off for a half a day while a water heater was being repaired. No offer of compensation is ever offered when there is no water or internet of course.

The concrete floors outside the rooms are continually dirty, thanks to the Hispanics continually spitting on the floor. The laundry room is OK, but with the usual one or two washers that give you less wash time than the others, etc.

All in all, if you need a place that is very cheap, this is OK for a weekly rate, but don't expect the Ritz. I would give this place three stars instead of two if they would fire the main manager (yeah, the one who drives the BMW, and always has an attitude).

The room was unfit to rent because:
- several outlets don't work, including the only one within reach of the televison.
- the refrigerator had been left closed and turned off resulting in severe mold and mildew.
- the bedspread was filthy with several cigarette burn marks.
- the floor had not been cleaned.
- the air conditioner vents were broken resulting in the air flow being blocked.

I have stayed at this motel many times. Any problems I had in the past were quickly and courteously corrected.

I paid in advance for three nights. When I asked for a refund of the unused night, the clerk refused stating that it was corporate policy to make no refunds.

This stay was a real disappointment. I am so displeased that I will never stay here, or at ANY Surburban Extended Stay.