It was an extremely delightful experience staying at this new Ramada Inn. The staff was very courteous, professional and polite and provided services beyond the normal. The beds were very comfortable and room was very clean. It looks like that the hotel has been recently upgraded. Breakfast was fresh and included a variety of items. The price was very affordable and provided the best value for the dollar in the town. For my purpose, the location was super and was closest to the Robins Air Force Base but was convenient to all shopping and restaurants without the traffic. I extended my stay from one day to three days. I highly recommend this hotel for any traveler whether on business or leisure.

From the time we checked into this Ramada there were problems. I had kids with me who were attending a local day camp at the Museum. Even though we continually asked for 3 bath towels we were given two (there were 3 of us staying), we saw a 2 inch roach running down the lobby hallway, and our room had faulty wiring. Not to mention the stale cereal and bagels they call breakfast- awful. When we reported the wiring problem to the manager he became argumentative and abusive and actually tried to blame us for the problem! Worse awaited us... when we tried to check out we were told we would not be able to get our money back for that day because we had missed the check out time. (No way to treat a customer!) Then the next morning when we checked out earlier than our reservations, the incompetent staff charged over $300 on our credit card instead of giving us credit- we had paid with cash and the credit card should never have been charged or credited in the first place.
I implore Ramada's corporate office to take away the franchise from the current owners- they should not be allowed to 'serve' the public. They should be sentenced to ten years hard labor in a customer service class on how to relate to guests.
I have stayed in hotels all over the U.S. and other countries including an insect infested thatched hut in Jamaica and I honestly say that the Ramada Inn & Conference Center in Warner Robins is the absolute worst place I have ever paid to stay in as a guest.
Warning to all future guests- under no circumstances stay at this establishment- for your own good- stay as far away from this Ramada as you can! Do not be taken in by the photos of this hotel on web sites or by the rates they offer. Stay at your own risk.

I was given a room in the back of the hotel in spite of traveling with small children. The room had an odor, and when the kids pulled the covers back on one bed, there were 2 spiders crawling on the sheets. The dust ruffle on the bed was dirty, the sink was dirty and had grime on the faucet. The furniture was old and stained, the carpet felt sticky to your bare feet and worse of all, THE PILLOWCASE WAS SO FILTHY I TOOK THE ENTIRE PILLOW TO THE FRONT DESK and asked for another room. The nice young man working that night tried to get into 5 different rooms because the keys did not work. Finally, at 1:00 a.m. in the morning he was able to find a room he could get into, so here I am moving suitcases and small children at 1:00 am. That room was cleaner but not much better. I didn't see any breakfast, the fitness room was a joke, and the lobby was dated. The next day I went to take the kids swimming and discovered that the pool was not open, and it was FILTHY. When I went to the front desk to complain about the pool, a lady with a heavy accent tried to convince me that the pool cleaner had in fact been there cleaning the pool that day. I told her it had not been cleaned and I took pictures of the dirty pool along with the crappy room we were given. I told her I was checking out and would not stay another night there, and that I wanted a refund. She said she wasn't the manager and to leave the manager something in writing, which I did. To this date I have not heard anything. There are much nicer hotels in Warner Robins. This hotel used to be nice when it was the Holiday Inn, but it is under new management, and believe me, they only care about getting your money. THE PICTURES ARE DECEIVING. STAY SOMEWHERE ELSE unless you like spiders, odors and dirty rooms.

The stay was great, the rooms were clean, and the employees at the front desk were very polite. The breakfast was really good and the rooms were spacious and very well lit. The room had a very nice desk perfect for working and even a good microwave and a fridge. The whole room was cleaned very well. And the location was great, all the restaurants were practically next door and so was the Museum. The prices were amazing and the managers were very good about the money. And at night, my family had no problem at all. I will definitely return to this 5 star hotel.