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Crestwood Suites - Snellville – reviews, photos

2.5 of 5
1784 Presidential Circle, Snellville, GA 30078
Hotel amenities
Crestwood Suites - Snellville
Crestwood Suites - Snellville
Crestwood Suites - Snellville
Crestwood Suites - Snellville
Crestwood Suites - Snellville
Crestwood Suites - Snellville
Ranked #2 of 2 hotels in Snellville
2.5 of 5 stars 20 Reviews
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20 reviews from our community

    Trip type
Traveller rating
    4
    5
    1
    2
    8
Date Rating
Baltimore, Maryland
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Yuch.”
2 of 5 stars Reviewed 15 November 2011
1
person found this review helpful

This hotel advertised that it had "full apartments-sized kitchens." We were VERY disappointed to find a regular hotel-sized fridge, and a counter with 1 chair. The room only had that one chair, so we had to sit in the bedroom area with our breakfast in our laps. I would NOT stay here again and would NOT recommend it to anyone I know. The bathroom ceiling was cracked and falling down. The bottle of shampoo in the bathroom didn't have a seal, and I wouldn't use it because I figure it wasn't new. The general feel of the room is OLD, DECREPIT, and DIRTY. The AC worked. That's my only positive comment.

Room Tip: Pick another hotel.
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  • Stayed November 2011, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
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Ask nrtopper about Crestwood Suites - Snellville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crestwood Suites Snellville GA General Manager, Manager at Crestwood Suites - Snellville, responded to this review
16 November 2011
Dear nrtopper,



Thank you for taking the time to give us important feedback about our hotel. We use all feedback to help us make the necessary changes and repairs to make our rooms more comfortable for our guest. I apologize that our rooms were not what you expected. We do strive to keep our rooms clean and in good repair. Feedback from our guest is a great tool to make us aware of your perception of our rooms. We take all comments very seriously and are working to address the issue you mentioned. If at anytime durning your stay you feel uncomfortable, please let us know and we will do our best to correct the situation. Next time you are visiting Snellville, please give us a call and I will personally see to it that all of your needs are met.

Best Regards,

Joyce Martin
Manager
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Lilburn, Georgia
2 reviews
“Excellent Customer Service”
5 of 5 stars Reviewed 7 November 2011

My experience at Crestwood Suites was excellent. The Front Desk staff was so pleasant and respectful. They were very helpful and very friendly. My room was very clean and was ready for check-in when I arrived. Thank You Crestwood for a very wonderful stay. I will definately stay there again!!!!!

  • Stayed October 2011, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask rosiecash about Crestwood Suites - Snellville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crestwood Suites Snellville GA General Manager, Manager at Crestwood Suites - Snellville, responded to this review
16 November 2011
Dear Rosie Cash,

Thank you for your recent review. We are so glad we were able to make your stay a great one. We appreciate all the feedback about our hotel. We hope you will come back to visit our property again very soon. We will look forward to serving you again.

Sincerely,

Staff of Crestwood Suites
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Snellville GA
1 review
1 helpful vote 1 helpful vote
“Don't stay here. The 2 star rating should tell you something.”
1 of 5 stars Reviewed 5 August 2011
1
person found this review helpful

Checked in on Monday, Suprised by the small kitchen area and undercounter fridge. So much for apt sized kitchen in their ads. only 1 chair in eating area. No romm for food in the only cabinet since there were no shelves. Smallest bar of soap in the lav I have ever seen.I didn't know they made them that small! I have been listening to Rap music every night for the past 5 nights thanks to the paper thin walls with no insulation. My wife called the front desk to complain, but I'm still listening to that crap. Last night the man in the next room's snoring woke my wife up. (thin walls). Housekeeping was supposed to bring me clean towels on Tuesday, but didn't. Housekeeping was supposed to service my room on Wednesday, but didn't. When I complained to the front desk, they told me my room had been serviced. When I assured them it hadn't, the story changed to "There was a do not disturb sign on my door". That excuse seemed pretty lame to me, since someone would have had to put one on my door after I went to work, then taken it off before I returned. My refrigerator will not freeze the bottle of water that I put in there on Monday. The coffee maker had some black gunk in the water reservoir, I had to have it replaced, luckily I looked in there before I used it.

  • Stayed August 2011, travelled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Roaddog2_11 about Crestwood Suites - Snellville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cwsnellville, Manager at Crestwood Suites - Snellville, responded to this review
23 August 2011
Dear Roaddog2_11,

Thank you for your time to review our hotel on Trip Advisor. We always strive to maintain a clean comfortable room and apologize if your stay was not a great one. We did our best to correct your situation by moving you away from the unwelcome music and making sure you had accommodations to your satisfaction. If ever during your stay at a Crestwood Suites Hotel and you have questions or concerns, please ask to speak to the Manager on duty so we can try to take care of the problem.

Again, I truly apologize and hope that sometime in the future you will give us another opportunity to regain your trust. Thank you again for taking the time to let us know about your experience.

Kind Regards,



Joyce,
General manager
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“Stay Away - Dirty, Dirty Small Rooms”
1 of 5 stars Reviewed 11 June 2011

Relocation to the area and staying here. Rooms are small and filty. Internet service is so bad I bought a 4G card. Had to ask for clean sheets and towels. If my company didn't prepay for the month I would have moved the first night. The positive reviews here must have been submitted by the owners. It took me 3 mins to get this site to download just to write this review. STAY AWAY!!! If you have kids there is no playground equipment, basketball hoops, nothing. Dirty Dirty.

Room Tip: Ask to see the room, make them show you 2 rooms.
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  • Stayed June 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask biztraveler61 about Crestwood Suites - Snellville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrenceville, Georgia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Not magical, but not horrible.”
3 of 5 stars Reviewed 23 May 2011
1
person found this review helpful

I was needing a place with a decent weekly rate when I first moved to Atlanta. I spent the first night in the Red Roof Inn in Norcross on Brook Hollow Parkway, and it was a HORRIBLE place (see my review on it).

The Crestwood was actually the same price as the dreadful RRI when you get there and talk to the desk clerk, as opposed to the website and call center which wanted $60/night. The location works in this place's favor, as I felt very safe while here. There are plenty of people running around making noise throughout the place, however none of them were menacing and if you mind your own business it really won't bother you. I could hear the two men in the adjacent room through the connecting doors clear as day, but they weren't being obnoxious and they quieted down after 9:00.

The room was clean, although I did pitch the bedspread aside as I know it was probably rarely washed. The only real flaw I found was the leather(ish) armchair was quite worn, but the rest of the furniture was perfectly acceptable and everything was in good working order. The kitchenette had flatware and dishes, and they were all clean. The bathroom was basic, but also clean.

The desk clerk put me on the first floor which she said was the quietest. I did not believe her at first, but it turns out this is weirdly true! I was awakened around midnight by someone in the room above me dropping elephants on the floor, but I grabbed the ironing board and banged it on the ceiling and the noise stopped!

Long story short; don't expect magic here, the service is not really there, but it was clean and safe for me. I did not feel like my BMW was going to be bothered out in the parking lot either. The bed and pillows were comfortable and the linens were clean. The a/c was more than sufficient and the cable TV was comprehensive. The wi-fi worked very well too. I would stay here again if necessary.

Room Tip: Stay on the first floor and away from the lobby
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  • Stayed October 2010, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Crestwood Suites - Snellville

  • Camden Hotel Snellville
Address: 1784 Presidential Circle, Snellville, GA 30078
Price range (per night):* INR3,232 - 5,462

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