Hotel staff has very hard to understand accent, not very helpful, gave us rooms with King size beds to put four people per room in. The drain did not work in one bathroom, the hair dryer almost caught on fire in that room as well. The hairdrayer in another room did not blow out air, just got really hot. In the third room, the hair dryer was broken and there were two roaches crawling across the floor in the morning. They did not like it that we asked for the receipt of payment when we checked in, due to our early and hasty check out, this took a long time to get and was wrong twice. When we called to complain after getting home (we were there for a wedding and then traveling home) they said we should have called earlier or dealt with them in the morning when we left, which we did not have time for. Poor service, poor rooms, not worth the money, hard to find!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 September 2011
Dear Guest,
Thank you for choosing Country Hearth Inn Rome Hotel for your recent stay in our area. What a wonderful reason to be traveling, to attend a wedding.
Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:
• Maintenance was informed of the problems you experienced with the hair dryers in all three of the rooms assigned to you and instructed to repair or replace them.
• Management was approached about having a system which would reflect the amount paid properly. They also received additional instruction on the courteous way in which our valued guests are to be treated.
I hope that the next time you visit our area, you will once again choose to stay at Country Hearth Inn Rome Hotel. I think you will be greatly pleased.
Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC