I would like to start off by saying when you pull into the hotel you trounce through a huge water hole that never dries up. The hotel staff is extremely rude, woke up at 5am from the front desk to move my vehicle from a parking spot, because a bus was coming in. I spend 150 nights on the road and i have never been treated with such disregard. I would recomend staying at the hawthorne suites which is closer to town.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
21 February 2012
Dear Mr. Vigil,
Thank you very much for your review and very valuable feedback.
It is my understanding that you went through an unfortunate situation during your stay, and I would like to sincerely apologize for this situation.
I was sorry to hear about the issue you had experienced. Please be rest assured that this was an isolated case and does not reflect the usual high standards of the hotel. We have addressed this issue with the employee and have taken steps to guarantee this will not reoccur.
The water issue you mentioned is in litigation with the builder and at the present time we are unable to resolve that issue until this litigation is settled with them.
Again I sincerely apologize and would appreciate it if you would contact me directly at 706-232-0021, I would like very much to discuss this with.
Thank you and best regards.
Anil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC