after coming back to our room about 10 pm in the evening; we discovered our room had not been serviced. the bed was not made, the coffee service not restocked, no clean towels or soap and the garbage was not taken out. But someone was in our room because of the way i left some items on the desk were straightened. i did not make sense.
When i call the front desk to asked what happened; i was given the excuse that all of the housekeeping staff called in except for one. i asked the clerk; so from the time i left at 7am until 10 pm my room was not cleaned; but someone came in my room do do something.
the clerk got rude and hung up the phone on me and when i called back she refused to answer.
i decide to go to the front desk to talk face to face with Angel. i asked were you the person i was speaking with on the phone? she said yes. i asked her is it customary to hang up on your guest. she says i am not saying anything else to you and that this conversation is over.
then she walks off into the back office never to be seen again.
i travel a lot for business and have never been treated in such a manner.
spare yourself.
