I came for dog show and was delighted to stay at a place that should have been a Southern Charming Hotel that was pet friendly. I made my reservations with the manger and when I arrived they took my money and then the next morning an aggressive house keeper shouted at me for several minutes about my dogs being on the bed. She talked to me like I was five years old and her child. Highly inappropriate!
The room's bathroom had a running commode and the sink's pipe ran all the water right on the floor of the bathroom. I keep a trashcan under the sink to keep the floor from being flooded. After speaking to the Manger I was told, I should have been given a pet policy AFTER I paid saying there were to be no pets on the bed and pets should be kept in crates while in the rooms. This SHOULD be made KNOWN as we talked on the phone BEFORE they take your money. I would NEVER have stayed there HAD I known their policy. It was only a ploy to take your money, with horrible staff at a run down hotel. The manager did call me at home and told me, she was sure the housekeeper was not trying to be rude. No? Then what was all the yelling and shouting at me about? This place managed by people that have no concept of 'how to' handle conflicts, and nor do this wish to do anything but say "I'm sorry" for poor ethics and poor policies.
The ONLY good thing about this place is the Travey with the great lady behind the bar. So, friends go there, enjoy a drink with her but STAY away from this money trap in the South. Rules should be given BEFORE one takes your money NOT AFTERWARDS.
Robin Eatman
Misty Mountain Estrelas
- New Hotel Perry
