Tried this motel again this year. Last year we stopped here with extended family on our way to Florida. Upon check-in, we were told that the pool and hot tub were closed for renovation. We were upgraded to a suite because of this. Decided to try again this year and asked very specifically about the pool and hot tub when we made out reservations about a month in advance. We were assured that all was well. Called again early on day of check-in and was assured again that both pool and hot tub were ok, and that both were heated to correct temperature. NOT!! When we checked in, we were told that both had been hit my lightning and heaters were not working! Having read other reviews concerning this same problem over several months, it seems that the pool and hot tub are NEVER heated. Both were very COLD, not even warm, and the hot tub was dirty. Also, the refrigerator was not working in our room, and we were told that it could not be replaced that night. We had rented 3 rooms for 9 family members and all were very disappointed. Will not give them a third chance!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 August 2011
Dear Guest,
Thank you for choosing BEST WESTERN Bradbury Inn & Suites for your recent stay in our area.
Thank you for giving us a review, it is greatly appreciated. Upon receipt of your review, the following steps were taken:
1) Maintenance received additional training in keeping the pool and hot tub at proper temperatures and properly cleaning.
2) Maintenance was notified of the problem you experienced with the refrigerator in the room assigned to you and instructed to see to its repair or replacement.
3) Desk staff received additional training in the courteous, helpful way in which they are to treat our valued guests.
I hope that the next time you visit our area, you will once again choose to stay at BEST WESTERN Bradbury Inn & Suites. I think you will be greatly pleased.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC