This hotel was previously ran under a different name, and their name is still on EVERYTHING; the carpet, the walls, bedding, etc. The only thing that says Ramada is the sign out front. They have tried to remodel, but need to try harder. The bed in our room was broken, so that when you got in, both of us rolled to the middle. There was a huge roach on the floor, thankly it was dead. There was left over evidence that prior guests had a wild night. Housekeeping should have noticed this. After showing the manager how dirty the room was, he offered us a free night, but as we have no need to travel to this area again, the free night will do us no good. Would have been nice to just get the night we stayed credited back to us.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 March 2012
Dear Valued Guest,
It was a pleasure spending time with you upon check-out, I’m sorry we didn’t meet under the best of circumstances. As we discussed, we’d love to have to back as our guest for not living up to your standards. The issues that I noted during our conversation have been addressed with housekeeping. I’m equally sorry that you found a Palmetto bug, indigenous to the area, in your room. Our pest control company was alerted of the situation and treated the entire hotel, ahead of their normal monthly application; they would also like me to extend an apology on their behalf. I’d once again offer you a complimentary stay in one of our award winning suites to compensate you for your inconveniences. Thank you again for your patronage.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC