I am shocked whenI went through the reviews of this hotel. My husband and I arrived into the Norcross area last night, and a friend actually recommended the red roof hotel. Normally I have stayed at the red roof in other areas and have been satisfied. When I stay at this hotel I don't expect any bells and whistles. I realize this is a motel not a hotel, and I don't expect much. However, a clean room is not to much to ask for. When we first got into our hotel I immediately smelled a very stale and oily smell in the room. I wasn't happy about the smell but it wasn't a deal breaker. When we arrive at any hotel we always walk around and inspect the room before we bring our things in. In this day and age with all the germs and bed bugs we would rather take extra time to check the room out. So when we arrived in the hotel my husband looked under the bed and there was a big stain and hair underneath the mattress that we're supposed to lay our heads down on. We asked for a new room and they upgraded us to the room right next door which was apparently a business suite. It did have a nice desk and chair, however when we pulled up the hotel mattress it was quite disgusting. There was a blood on the new bed mattress which was so disgusting. My husband and I were appalled, and were talking about it out loud outside when I said I wanted a refund. The manager had the nerve to say "would you please not make a scene." We weren't talking around anyone else, and this was just a very bad place to stay. I wouldn't recommend this hotel. If you do end up staying here make sure you look under the mattress before you put your head down thinking the place is clean. Will never stay here again. I got my refund after just two minutes in the hotel. The girl at the front was nice, and looked at me apologetically. I know she felt bad, but this is where she works and so I know she couldn't say anything. The front desk girl was very sweet, and I just wish she worked at a better place. We went down the road to the La Quinta and was bracing ourselves for another bad hotel. However, this hotel was so nice and we had a great stay for just about $20.00 more. This is $20 well spent when comparing the two hotels. I would much rather spend a few more dollars for a nicer hotel. I believe it was about $45 at the red roof, and at the la quinta it was just about $63.00.
Room Tip: Before you put your bags down check under the bed mattress, and make sure their are no blood or othe...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 December 2011
I want to apologize if for any reason you felt this location didn't meet your needs. However, I was there that night when my front desk rep. checked you into the hotel. No, our hotel doesn't have any frills, bells or whistles correction we do have a few bells and whistles. We are not renovated but we do have new 32' flat screen tv's and we always provide each and every guest with nice/clean rooms at a very reasonable price. So I do take every review to heart. I was there when you ask for another room. I am the one who requested an upgrade for you.I personally checked the room you complained about and found nothing wrong with the first room. While I was in the first room I heard you in the second room next door talking with your husband/companion. You were in the room for less than 20 seconds. You were very loud and I couldn't understand what was wrong. I did ask you to calm down because it is my responibility to not only take care of your problem but to make sure the current guest with no issues who stay with us repeatly don't complain about someone yelling near their door while they're sleeping. I referred you back to the office for a full refund. While you were getting the refund I was checking the room you spent 20 seconds in and discovered that wasn't any issues or problems in this room. Two rooms no problems. You stated hair and blood on both mattress. I checked both room myself and both rooms were free of the issues you had concerns about. I am still unsure actually what your complaint was about. However, by goal is to make sure each and every guest has a "Great Guest Experience". At Red Roof Inn we have a "Hassle-Free Guarantee". Because your comfort is our #1 priority!
Should you have a concern during your stay, simply contact the front desk and allow us to address it. If we cannot resolve your concern prior to your departure, we don't expect you to pay for that night. It's what every stay should be, with our Hassle-Free Guarantee.
Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC