First let me say, I have stayed at this property for many years, at least 20 times. Every year this property looks more tired, often showing substantial signs of wear. For a "full service" Hilton property this one needs some investments pumped in. The room I had this last time was horrible and not in line with my expectations....bathroom was not clean (I do not enjoy finding other people's hairs), wall paper was peeling from the walls and the bath fixtures were old. Breakfast is one size fits all.....you want a Continental....too bad. If you are a bowl of cereal and yogurt type person.....it comes at a grand-slam breakfast price. The location and the size of the property leaves it with great potential but it needs some TLC and the staff needs to be more attentive to the needs of the business traveler. For less money....I'll take the Hampton Inn right around the corner.....it provides greater value.

We stayed at this hotel for 1 night and had our car stolen from the parking lot. Manager was nice but when we asked if the shuttle could take us to pick up a rental car, we were told we could pay $70 for a taxi. I looked up this area tonight and found out the crime rate in Norcross is very high!! I would never stay here again. And they have no cameras in the parking lot.

I stayed here for 3 nights for a business trip this week and I was shocked that this is a Hilton. The lobby is dated, but clean - however I quickly learned the rooms do not compare. I was on the 4th floor (423) originally, but after walking in my room and discovering blood on the bathroom door and hair all over the bathroom I immediately changed rooms. Next I was put on the 6th floor (613) and not impressed at all. It was not clean, there was hair all over the bathroom, mold in the grout of the tiles in the shower, the sink unit was starting to fall off the wall, cheddar cheese was sprinkled on the floor - needless to say, the place was dirty. There was also an awful stence of moldly towels when I had my air on. The only clean place was the bed and I felt like I had to keep my shoes on the entire time. For dinner, we decided to try Basils and it was a joke. We sat at our table for 15 minutes and when no one came to wait on us we left. STAY AWAY! Not worth the MONEY!

I am staying here for business, and this is a nice hotel. The staff is very friendly. The room is standard hotel room, but mostly modern, very clean and comfortable. There are a few things which date the hotel, such as the old fashioned thermostats that just show "Warm" and "Cold" and not a temperature, but it works so who cares? The room is big enough and comfortable, with an HD TV and in room safe. There is no fridge or mini bar, but there is coffee from a single serve coffee maker.

The restaurant in the hotel is not the greatest...when I arrived (late on a Sunday) I was told that it was open until 11 and room service was available, but there was no one there to seat us at 10 pm and no one answered for room service. The breakfast buffet, on the other hand, is pretty good, they have a good variety and it is all quite fresh.