I agree with the other reviews that there were a lot of great aspects of this experience.
However, mainly we were disappointed in the riding. Perhaps my expectations were too high from reading the reviews, and from my past experiences when we owned horses. Our first ride was a 2-hour walk through woods, generally over fairly narrow trails where we rode one behind the other. We definitely would have enjoyed some variety and some scenery. We'd been told that we would ride the first hour with the guide and then could go on our own, but this didn't happen, and we plodded along, walking in line in the woods for two hours. It had rained two days prior so some low areas were muddy; but even so, with over 200 acres, there were plenty of areas that were dry and open, where guests could have done a little trotting or cantering and have some variety, but this was not offered in the first ride. In the afternoon ride, we rode partly on our own and then joined a group that was doing some cantering. We found that neither of our horses had a particularly comfortable gait, so that was also disappointing. I later learned that some of the horses are considered more comfortable than others.
We also got frustrating mixed messages from staff--some of whom were relaxed, and some of whom were controlling. For example, as we were tacking up in the afternoon, the barn manager said it would be fine to canter as long as we were in a dry area. But five minutes later, as we were going out, another staffer gave us a lecture that it was unsafe to canter, and that we could not do it. There were several instances like this when we felt like children being scolded.
The lodging was very comfortable, but there was room for improvement--it was like you were staying in someone's home and they just couldn't get to all the small things needing attention. (I probably wouldn't go into this stuff except for all the 5-star reviews, which to me means there is almost nothing that needs attention.) Some examples: Our spacious bathroom needed tile repair and the toilet wasn’t properly bolted to the floor; there was a pretty two-story foyer but the stairway carpeting showed the heavy traffic from dirty shoes. We loved features like the metal artwork and beautiful furniture and bedding in our room, but the artificial flower arrangements throughout the facility were not to our taste. The driveway to the main building is one part attractive landscaping, one part equipment parking. A large tree centered in front of the main building blocks the view of what would otherwise be a focal point as you drive up. None of this is a serious complaint especially when the lodging staff is so pleasant; we’re just saying that five stars is an overstatement.
We would have preferred that the staff find a place to smoke other than on the porch at the entrance to the dining room; it's a pretty place to sit and wait before mealtime, but it would be much nicer if smoke-free.
Also, our bed had a quality mattress but was seriously too soft for my comfort. I think some rooms may have firmer mattresses, so you may want to ask if you have a preference.
Room Tip: Our room had a quality mattress but it was very soft.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 December 2011
I am glad that the reviewer enjoyed “a lot of great aspects” of their experience and awarded us 4 out of 5 stars. I would to like to address the additional comments posted about their experience. As stated, the reviewer was mainly disappointed in the riding and that it had rained prior to their first ride. When conditions are wet, it’s not ideal for many outdoor activities, including riding. Guests may elect to take a rain check for the ride, or alternatively, are welcome to make the make the best of it by riding in small guided groups at a walk. We generally refrain from unguided riding when conditions are slippery just for safety. This is why they were only able to go unguided on the 2nd ride. Despite this reviewer’s opinion, it was too slippery to safely trot or canter in the morning ride.
We monitor the trails closely and moments before the beginning of the afternoon ride, the trails were cleared for trotting & cantering. Unfortunately, it appears that one team member was not aware of this development and momentarily misinformed the reviewer.
However, I am puzzled why the reviewer referred to the trails as narrow. Some trails are wide enough for a dump truck and all of the trails are wide enough for utility vehicles. Also, it’s only natural and customary to ride one behind each other when trail riding. It just isn’t practical to ride abreast when riding on trails. In fact, when trotting or cantering, it would be unsafe and nearly impossible.
Every breed and every horse within breed will have a different comfort level of gait. Most people would consider any type of riding to be generally “uncomfortable”. The majority of our horses are Paint and Quarter horses, two of the most popular breeds in the United States. They are the type of horses you see in most movies and westerns and have been used by cowboys for generations. Most novice riders have difficulty in “finding the comfort zone” when riding, especially at a trot. It takes some experience to feel comfortable. Nonetheless, guests are always welcome to request a different horse on their next ride.
Overall, we strive to offer the best possible experience while still being safe. It seems the majority of visitors agree. Unfortunately, weather is as weather does. I believe this reviewer was more “disappointed in weather” than “disappointed in riding”.
Bed comfort is subject to very personal tastes. I believe another reviewer reported the mattresses as being too firm. Most of our guests love the beds and many even want to buy the identical set for their homes. Naturally, no one mattress type will satisfy everyone, but we use quality mattresses (Serta) and bedding. We aren't the only hotel where this reviewer found the mattress too soft. Also, the main drive makes a generally pleasant, convenient pass by the stables on the way to main guest house. We have an enormous concrete pad (maybe 1-2 acres) by the stables. We use this for guest parking, horse trailers, tractors, farm equipment, and sometimes even hay storage. After all, this is a large horse farm (but the equipment is not "in the driveway").
The stairs in the main foyer do attract their fair share stains due to heavy traffic, especially when it’s wet outside. This may have slipped past us on this occasion. We also missed the wiggly toilet! Both have since been addressed, but we would have been delighted to fix it on the spot or found another room. Overall, if there is anything we can do make one’s stay more pleasant, please let us know! We listen. Don’t forget to check out what our guests have to say on our facebook page.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC